Engineer - IT Onsite Support S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
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Installing and configuring computer hardware, software & peripherals
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Manage user accounts as needed, including permissions and access controls.
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Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
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Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
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Providing support to growing mobility platform (iOS, Android and windows-based platform).
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Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
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Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
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Providing support for Mobile Device Management Platforms (Intune)
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Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
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Deliver and achieve high quality support and service level
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Document and maintain accurate records of incidents and resolutions.
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Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
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Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
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Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
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Manage and track IT assets, including computers, peripherals, and other equipment.
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Assist in the procurement process for new equipment and software
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Work closely with other IT team members and departments to resolve complex issues and implement new solutions
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Create/Update/ Manage knowledge articles
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Responsible for office movements/decommission/setup
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft
Required Skills
Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support
Language
English (Required)
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
IT Onsite Support S
Remote Type -
Hybrid
Work Shift -
Day Job (Canada)
Compensation Range-
33,000 to 55,000 CAD
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
