Service Desk Analyst
Vancouver Island University —Nanaimo, BC
- $31.48 an hour
- Temporary
- Customer service
- Word processing
- Windows
2d
Operations Manager
Pressure-Kleen Services Inc. —Etobicoke, ON
- $95,000–$120,000 a year
- Full-time
- Sanitation
- English
- HVAC
- Dental care
- Paid time off
Quick apply
3d
Machine Operator
Saint Gobain —Surrey, BC
- $31.46 an hour
- Overtime
- English
- Forklift
- High school diploma or GED
- Employee stock purchase plan
Quick apply
Red Seal Electrician - Day Shift, Night Shift or Weekend Night Shift
Johnson Controls —Nisku, AB
- Weekends only
- Heavy lifting
- Schematics
- Maintenance
Quick apply
Journeyman Electrician (Night shift)
Johnson Controls —Nisku, AB
- Overtime
- Heavy lifting
- Schematics
- Maintenance
Quick apply
Industrial Security Officer
Athabasca Basin Security —Prince Albert, SK
- $19 an hour
- 12 hour shift
- CPR Certification
- First Aid Certification
- Computer skills
Quick apply
2d
Process Control & Machine Operator(s) – Team Lead
Ice River Sustainable Solutions —Grafton, ON
- $26.09 an hour
- 12 hour shift
- High school diploma or GED
- Computer skills
- Leadership
- Disability insurance
- Dental care
Process Control & Machine Operator
Ice River Sustainable Solutions —Shelburne, ON
- $23–$25 an hour
- 12 hour shift
- High school diploma or GED
- Disability insurance
- Dental care
Industrial Journeyperson Electrical - Day Shift, Night Shift or Weekend Night Shift
Johnson Controls —Nisku, AB
- Weekends only
- Heavy lifting
- Schematics
- Maintenance
Quick apply
Control Panel Wiring Technician
Phoenix Energy Services Inc. —Calgary, AB
- $22–$30 an hour
- Full-time
- Schematics
- Assembly
- Manufacturing
Quick apply
Process Control & Machine Operator(s)-Forklift Duties
Ice River Sustainable Solutions —Feversham, ON
- $25.76 an hour
- Overtime
- CAD
- Forklift
- High school diploma or GED
- Disability insurance
- Dental care
Quick apply
Skeena – Road Maintenance Supervisor
TNDC (Tahltan Nation Development Corporation) —Dease Lake, BC
- $45.22–$48.72 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Security Guard - Roving Patrol Guard Driver (Nights) - Borden
Commissionaires Great Lakes —Borden, ON
- $27.93 an hour
- Full-time
- CPR Certification
- English
- High school diploma or GED
- Dental care
- Employee assistance program
Quick apply
3d
Security Guard - Milton
Commissionaires Great Lakes —Milton, ON
- $20.18 an hour
- Full-time
- CPR Certification
- English
- First Aid Certification
- Mileage reimbursement
- Dental care
Quick apply
9d
Truck Driver
The Salvation Army —Ottawa, ON
- $21.28–$31.92 an hour
- Full-time
- Forklift
- High school diploma or GED
- Driving
11d
QC Inspector - Electrical
Johnson Controls —Nisku, AB
- Overtime
- Microsoft Office
- Organizational skills
- Welding
Instrumentation and Controls Technician
IREN —Prince George, BC
- $49.25–$54.00 an hour
- Full-time
- Schematics
- Engineering
- Analysis skills
- Dental care
Electrician
Westlake Pipe & Fittings —Woodbridge, ON
- $45.56 an hour
- Overtime
- Heavy lifting
- Maintenance
- Programmable logic controllers
- Tuition reimbursement
- Employee assistance program
Quick apply
4d
General labour / Assembler
Triumph Group of Companies —Toronto, ON
- $18–$20 an hour
- Full-time
- Forklift
- Assembly
- Power tools
Quick apply
12d
Processing Consultant
Skilled Trades Ontario —Mississauga, ON
- $21.53–$26.51 an hour
- Full-time
- Basic math
- Administrative experience
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Machine Group Specialist - Controls
TG Minto —Palmerston, ON
- Overtime
- AutoCAD
- Schematics
- Engineering
Quick apply
Delivery Driver - The Auto Show Winnipeg
401 Auto —Winnipeg, MB
- $18–$20 an hour
- Full-time
- High school diploma or GED
Quick apply
Fire Suppression Systems Installer
D&L Engineering Sales Limited —Halifax, NS
- Overtime
- Schematics
- Customer service
- Communication skills
- Dental care
- Flextime
Quick apply
Lot Attendant - Subaru of North Bay
401 Auto —North Bay, ON
- $18–$20 an hour
- Full-time
- High school diploma or GED
Quick apply
12d
Intermediate Piping Designer
Vista Projects Limited —Calgary, AB
- Full-time
- AutoCAD
- No university degree
- Organizational skills
Quick apply

I want to receive the latest job alerts for panel line supervisor

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Vancouver Island University
Nanaimo, BC

Apply Now

Job details

Temporary | Full-time
2 days ago

Skills

Customer service
Word processing
Windows
HDI Certification
CompTIA Network+
College diploma
CompTIA A+
Information Technology

Full job description

Service Desk Analyst

Employment Group

CUPE

Position Number

00350

Division

VP Administration and Finance

Department

Information Technology

Campus

Nanaimo campus *Successful candidates must be able to attend in person on campus as required.

Location

Nanaimo, British Columbia

Country

Canada

Appointment Type

temporary full-time

Workload

35 hours per week, Monday to Friday

Pay Level

CUPE 8: $31.48 per hour

Appointment Start Date

17-Aug-2026

Appointment End Date

31-Dec-2026

Leave Replacement

Appointment may be extended or end early, depending on return of incumbent.

Applicant Documents

CV/Resume, Cover Letter, Name and contact information of recent supervisors willing to provide a reference

Posted Date

30-Jul-2026

Closing Date

05-Aug-2026

Job Reference

3016

Duties:

The Information Technology department is seeking a Service Desk Analyst to join our fabulous team. Our department is leading major technology and service management remediation projects and A LOT is changing. Are you excited by change? Do you have the determination to get things done during shifting times? Is providing excellent customer service while navigating people through tough issues your calling? Then this is the job for you!

The Service Desk Analyst provides front-line technical troubleshooting and support for students, faculty, staff, and visitors in the use of all VIU technology and VIU enterprise systems as well as personally owned devices for the purposes of instruction, learning, conducting research and performing institutional business functions. This position also provides front line support for dealing with Information Technology related security incidents and threats.

Technical troubleshooting and support duties involve analyzing complex technical problems and requests, determining priorities, and providing resolutions while communicating with clients on the telephone, in person and by email. The service desk analyst escalates unresolved requests to appropriate team members within the ITS department and tracks these requests to facilitate communication and resolution using a computer-based ticket system.

The position supports an extensive amount of technology:

Windows and Apple desktops and laptops
Apple, Android, and blackberry-based mobile phones and tablets
Classroom technology including data projectors, document cameras, media devices, and instructor station panels
Student and employee print settings, printers, and document print settings
VIU phone services including analog, digital, VoIP and mobile phone systems as well as individual phone settings and phones
All software applications including software used for teaching and learning, and productivity
VIU enterprise systems including registration, financial, purchasing, and document viewing systems
Network services including wired and wireless connections and network resources
Account management including account settings, file management, and access to VIU resources such as mailboxes, printers, and share drives, etc.
Completes general updates on the administrative area, faculty or department website (e.g., biographies, announcements, important dates, course information), ensuring information is current and accurate.

But don't be intimidated if you haven't worked with some of this technology. We will train you up and support your learning until you amaze yourself with how much you know! Our department supports ongoing learning and professional development and we LOVE employees who are eager to learn.

Our service desk analysts work in a high pressure, fast-paced environment frequently with a heavy workload that often have immediate requirements or tight deadlines. You would be regularly called upon to handle and resolve multiple issues concurrently, switching focus quickly and frequently while maintaining efficiency and accuracy.

This can be stressful. But it can also be a lot of fun. Our IT department values laughter, curiosity, and caring for each other. We work hard, we care hard, and we laugh hard. Apply now and join our quirky team!

Required Qualifications:

Two-year diploma in Information Technology or equivalent discipline from an appropriately accredited institution. One to three years recent, relevant experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications:

PEOPLE SKILLS

Strong customer service skills with demonstrated excellence in patience, kindness, and empathy.
Ability to communicate complex situations in simple terms.

TECHNICAL SKILLS

Front line/client support in a call center or technical support environment is a plus.
Intermediate level word processing skills will help you a lot.
Experience in a networked, Microsoft Windows, and Office Suite environment would help you understand our environment.
Recent experience and familiarity with Vancouver Island University IT systems (e.g., Unit4, TDX, Network Drives, isapps, etc.).
Additional designations or certifications such as Help Desk Institute Customer Service Representative, Help Desk Institute Support Center Analyst, CompTIA A+ Certification and CompTIA Network+ Certification would also be an advantage to you.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

Apply Now

Refine Your Search

panel line supervisor jobs