Position Description & Qualifications
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.
As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.
You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.
Primary Duties and Responsibilities:
SUMMARY/PURPOSE:
- Perform emergency response activities, including EMR 2 response for medical emergencies.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
KEY RESPONSIBILITIES:
- Drive, operate, inspect, and perform first line maintenance on all emergency response equipment and apparatus.
- Recommend changes to work methods, procedures, and equipment to improve cost, time, effectiveness, and customer service.
- Participate/conduct firefighter training, life safety inspections, fire prevention, and education programs.
- Raise and monitor fire reports.
- Conduct follow up inspections.
- Assist in the inspection, testing and maintenance of Fire Suppression Systems and testing of Fire Alarm Detection Systems.
- Conduct building inspections.
- Perform maintenance and assist in inventory control of Unit Fire Extinguishers.
- Ensure all assigned deliverables and other reports are completed accurately and on time.
- Visibly demonstrate Serco Values and work practices while completing duties.
- Other related duties relevant to this position as may be required.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
JOB REQUIREMENTS:
EDUCATION /CERTIFICATIONS:
- Post- Secondary level education.
- Qualified to minimum of 5A level or Firefighter IAW NFPA 1001, 1002, 1003 and 472 are required.
- Qualified EMR 2, IAW Province of Newfoundland and Labrador Standards.
- Annual ARFF re-certification in accordance with STANAG 7145 Minimum Core Competency.
- Class 3 NL Driver’s license with 9 airbrake endorsement.
- Possession of or the ability to obtain and maintain a Ramp Defensive Driving Course (DND/RDDC) certification to operate vehicles on the airfield is required.
- Ability to successfully pass a Pre-employment drug and alcohol screening test.
- Ability to successfully pass a Pre-employment Medical.
- Ability to successfully pass a Pre-employment Physical.
- Must remain fit for work, take, and pass annual Firefighter medical.
- Participate in the annual physical fitness test.
- Ability to obtain and maintain a Secret Level II security clearance is required.
- Ability to obtain driver’s abstract.
KNOWLEDGE and EXPERENCE
- Proficiency in extinguishing fires within their jurisdiction, operating fire trucks, and using water hoses or aerial ladders for rescues12.
- Emergency Medical Care to provide medical assistance to burn victims and stabilize injured individuals1.
- First Aid Knowledge: Expertise in first aid techniques, including CPR and victim stabilization, is essential.
SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):
- Firefighting: Responding to fires within their jurisdiction, operating fire trucks, and using water hoses or aerial ladders for rescues1.
- Emergency Medical Care: Many firefighters are trained as emergency medical technicians (EMTs) to provide medical assistance to burn victims and stabilize injured individuals1.
- First Aid Techniques: Expert knowledge of first aid techniques, including CPR and victim stabilization, is essential as firefighters are often the first to reach injured parties2.
- Technical Proficiencies: Skills such as breaking down doors, entering structurally unsafe buildings, and rescuing victims from crushed vehicles2.
- Interpersonal Competencies (Soft Skills): Developed through experience, these include teamwork, adaptability, and effective communication.
Hourly Rate: $43.03 / Hours per week: 42 hours
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].
