About Our Company
Sweets from the Earth is a family run, vegan commercial bakery manufacturing a wide range of products for retailers and foodservice operations across Canada. For the fourth consecutive year, we have been named one of PROFIT 500 Canada’s Fastest-Growing Companies. As a proud plant-based manufacturer with an emphasis on organic and non-GMO ingredient sourcing, we boast a reduced-footprint operation compared to conventional food manufacturers. We are currently operating out of our third production facility in North Toronto that has excellent TTC access and have a fantastic opportunity for someone to join our organization as a Customer Experience Coordinator
About The Role
The Customer Care Coordinator supports the customer service, sales and operations group by handling all incoming retail and online customer inquiries, processing orders & helping customers gain a better understanding of our products. We are a customer driven organization catering to special diets and allergies while focusing on sustainable agriculture and the green food industry. The job is fast paced, involves a high degree of customer service and organizational skills, and is the best launching pad for a career in our company. You also get to take advantage of our free samples and employee discounts on all our wonderfully delicious products.
Monday -Friday 9:00am -5:30pm ; Location North York (Keele & Steeles) location **Close to York University Subway Station**
Primary Responsibilities
Handle all phone and email inquiries from retail customers, complete customer order processing (data entry), assist with product recommendations & up-selling, handle retail customer complaints & resolution process, coordination of any special customer orders, provide back-up to retail outlet team with sales, merchandising, promotions and orders/logistics team with administrative support & order processing for retailers and distributors, inventory control. Greeting all customers to Sweets from the Earth in a friendly, helpful manner and managing flow of traffic are key functions.
On a typical day, you might:
· Act as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.
· Field a high volume of incoming calls from retail customers
· Handle all retail customer email inquiries & work with Manager to develop/update response type SOP’s
· Generate invoices for customer orders using our proprietary web-based invoicing platform
· Process in store retail purchases using POS system
· Fulfill all food service tablet orders in an accurate & timely manner
· Manage all food service reviews & increase/sustain acceptable performance ratings
· Monitor inventory of retail outlet & coordinate product transfers from warehouse.
· Maintain knowledge of customer requests and purchasing trends while updating customer profiles.
· Impact sales through new customer education programs & thorough product knowledge.
· Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.
· Assist in developing & executing retail sales opportunities, promotions & loyalty programs.
· Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.
· Support to maintain the visual standards in the store
· Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.
· Participate in promotional marketing campaigns and other special projects as directed.
· Assist in other customer service or sales duties as required.
Who Are You
Ideally you are a recent graduate from an applicable college or university program with work experience that demonstrates responsibility, a strong customer orientation and the ability to work in a fast-paced environment. You have superior written and verbal communication skills, strong PC skills in commonly used applications, and the ability to learn new systems and applications.
Job Types: Full-time, Permanent
Pay: $38,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
