Technical Counter Sales Representative
Duncan, BC
Full-Time
Competitive Compensation + Employee Ownership + Employer-Paid Benefits + Retirement Savings Plan
Looking for a career where customer service, technical knowledge, and hands-on work come together?
At Wainbee, you'll be the frontline connection between our customers and the industrial solutions they need. From assisting walk-in customers and building hydraulic hose assemblies to supporting inside sales and warehouse operations, you'll play an important role in keeping our customers and business moving forward.
We're also 100% employee-owned, meaning every employee has a stake in our success. When we grow, you grow.
If you enjoy working with people, solving technical problems, and being part of a collaborative team, you'll find opportunities to learn, contribute, and make an impact every day.
What You'll Do
As a Technical Counter Sales Representative, you'll help deliver an exceptional customer experience while supporting store operations, inside sales, and warehouse activities.
Customer Service & Store Operations
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Greet walk-in customers in a professional, friendly, and welcoming manner
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Assistcustomers inidentifyingproducts and solutions that meet their needs
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Build hydraulic and pneumatic hose assemblies using company tools, equipment, and training
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Maintain store inventory levels, product displays, and merchandising standards
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Help create a clean, organized, safe, and inviting store environment
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Participate in technical and product training programs provided byWainbeeand vendor partners
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Communicateaccurateinformation to internal departments including Purchasing, Credit, and Technical Services
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Supportadditionaloperational activities asrequired
Inside Sales Support
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Respond to customer phone calls and emails in a professional andtimelymanner
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Process customer orders accurately and efficiently
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Enter and manage quotations within company systems
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Follow up on quotations and customer inquiries to support sales growth
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Assistcustomers with product availability, order status, and delivery information
Warehouse & Inventory Support
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Pick, pack, and ship customer orders and branch transfers
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Support inventory management and stock replenishment activities
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Follow established warehouse procedures and safety guidelines
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Operate within safe warehouse practices and equipment requirements
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Helpmaintainaccurateinventory and an organized warehouse environment
Why Join Wainbee?
Employee Ownership
You're not just joining the company, you have the opportunity to become an owner.
Career Development
Gain valuable experience in customer service, industrial products, hydraulics, pneumatics, inside sales, and warehouse operations while building technical skills that are highly valued in the industry.
Comprehensive Benefits
Enjoy employer-paid benefits and a retirement savings plan with employer contributions.
Hands-On Experience
Work directly with industrial products and help customers find the solutions they need to keep their operations running smoothly.
Supportive Team Culture
Join a collaborative team that values learning, customer service, continuous improvement, and professional growth.
Who You Are
✔ Friendly, professional, and customer-focused
✔ Enjoy working with people and helping solve problems
✔ Comfortable learning technical products and applications
✔ Strong communicator with excellent interpersonal skills
✔ Organized and detail-oriented
✔ Able to work effectively in a fast-paced environment
✔ Comfortable balancing customer service, sales support, and operational responsibilities
✔ Committed to safety, quality, and delivering an exceptional customer experience
Qualifications
Required
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Mechanical or technical education and/or proven experience in hydraulics and/or pneumatics
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Proficiencywith Microsoft Office applications, including Excel, Word, and PowerPoint
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Strong verbal and written communication skills
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Excellent telephone etiquette and customer service skills
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Strong interpersonal skills with the ability to communicate effectively across all levels of the organization
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Customer-focused mindset with a commitment to service excellence
Assets
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Experience in industrial distribution, counter sales, or customer service
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Knowledge of hydraulic and pneumatic products and systems
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Experience building hose assemblies or working with industrial components
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Familiarity with inventory, warehousing, and order fulfillment processes
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Experience using ERP systems and sales order processing tools
Physical Requirements
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Moderate physical activity throughout the workday
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Abilityto regularlylift upto 40 lbs.
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Ability to stand, move, and perform warehouse and stock-handling activities asrequired
Working Conditions
Store & Warehouse Environment
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Combination of customer-facing counter sales, warehouse support, and administrative duties
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Fast-paced environment with varying priorities throughout the day
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Regular interaction with customers, vendors, and internal departments
Professional Requirements
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Strong communicationand customer service skills
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Ability to work independently and as part of a team
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Strong organizational and time management abilities
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Emotional intelligence and professionalism in customer interactions
Ready to Build Your Career with Wainbee?
If you're looking for a role that combines customer service, technical products, hands-on work, and career growth opportunities within a company that genuinely invests in its people, we'd love to hear from you.
Apply today and discover what it's like to be an owner at Wainbee.
