Energized by solving problems? Passionate about making Customers' days brighter? Want to be part of something meaningful?
DAGI isn't your typical IT company. We're a cybersecurity-focused managed IT service provider that's crafted something uncommon: a culture where talented techs genuinely enjoy coming to work, our Customers genuinely value us, and everyone brings their best. Our Customers truly Partner with us - this isn't just break-fix support, it's a relationship where we're trusted advisors working hand-in-hand toward their success. We're expanding, our clients are outstanding, and we're looking for another tech champion to join our team.
What You'll Actually Be Doing
This is a Customer-facing role where you'll be the trusted advisor our Southwestern Ontario clients rely on. You'll:
- Provide on-site and remote technical support directly to clients across the region
- Meet regularly with Customers to keep them informed, review their technology needs, and ensure they're fully supported
- Troubleshoot everything from "my email isn't working" to complex network issues
- Manage Microsoft 365 environments, hardware deployments, and network configurations
- Build genuine partnerships with Customers who will know you by name (and probably your first name)
- Work alongside our team of experienced techs who've got your back
- Collaborate with our team at our London office for in-person planning sessions
- Help shape the future of our growing London presence (exciting expansion plans ahead!)
- Base Location: London Head Office (100% in office and on-site when required). Reliable transportation required for client visits
Who You Are
We're not looking for a robot who recites scripts. We want someone who:
- Has fun but stays professional - You know when to crack a joke and when to be all business
- Prioritizes Customers - Their success genuinely matters to you
- Isn't afraid to say "I need help" - We all do sometimes; the best techs know this
- Pays attention to the details - Because "close enough" doesn't cut it in IT
- Loves learning - Technology changes; staying curious is non-negotiable
- Owns their mistakes - We all make them; owning them makes you stronger
- Brings energy and dedication - Match our vibe, help us raise the bar
What We Offer
Compensation & Benefits:
- $19.35 - $28.50/hour (based on experience)
- Health benefits (eligible after 6 months/post-probation)
- Company-provided PC and equipment
- Mileage reimbursement at CRA rates for personal vehicle use
- Real growth potential - we promote from within, and management opportunities exist
The Intangibles:
- Work with a team that's genuinely skilled AND genuinely nice
- Serve clients who actually appreciate great IT support
- Report directly to our CTO (short chain of command = your voice matters)
- Be part of building something as we grow
- Join a company that takes cybersecurity and compliance seriously (because our Customers deserve it)
What You Need
Required:
- 1+ years MSP experience
- 3+ years of IT support experience
- Solid experience with Microsoft 365 administration
- Network troubleshooting skills
- Hardware troubleshooting and deployment
- Valid G-Class driver's license and reliable vehicle (client sites require travel)
- Professional communication skills
Nice to Have:
- VoIP phone system administration (setup, troubleshooting, management)
- Relevant certifications (CompTIA, Microsoft, etc.)
Ready to Join Our Tech Heroes?
If you're tired of being just another ticket number at a faceless company, if you want to work somewhere that actually cares about culture and Customers, and if you're ready to bring your skills to a team that'll appreciate them - we want to hear from you.
Apply now and tell us why you'd be a great fit for DAGI!
A Quick Note About Our Application Process
We know there are many talented IT professionals out there, and we're excited to meet you! To help us find the right fit for our team and give every serious candidate fair consideration, we've included screening questions with this posting, and may ask you to take part in some additional assessments prior to being provided with an opportunity to introduce yourself to us through an interview.
If you're genuinely interested in joining the DAGI team, please take the time to answer all questions thoughtfully and thoroughly. Your responses help us understand not just your technical skills, but how you think, communicate, approach problem-solving, and whether you'll be a great culture fit for our team.
BONUS TIP: Somewhere in your responses, work in the term "Cyber Knight" - this shows us you actually read the entire posting (and yes, we notice these things because attention to detale matters here!).
We look forward to hearing from you!
DAGI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $19.35-$28.50 per hour
Benefits:
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- How have/would you "put the Customer first" in an IT support role? Give a specific example if possible.
- How do you feel DAGI would be a good fit for you, professionally?
- You've just resolved a network connectivity issue for a client. Describe what information you would include in your documentation of this ticket.
- This role requires regular travel to Customer sites around London and may require visits in other locations in Southwestern Ontario. Do you have reliable transportation that allows you to travel as needed for work?
- What PSA tools are/have you using/used?
Experience:
- MSP: 1 year (required)
- PSA Software: 1 year (preferred)
Language:
Licence/Certification:
- Class G Licence (required)
Work Location: In person
