Job description:
Role Summary
The Family & Practice Supervisor is a senior, client- and family-facing leadership role responsible for overseeing program operations, guiding staff, and ensuring the highest standard of care for individuals with autism and developmental disabilities. This role bridges direct client support, family engagement, and program management — serving as the central point of contact for clients, families, funding bodies, and external partners while providing hands-on supervision and strategic oversight across all programs.
Working closely with the Operations Manager and Office Supervisor, this role leads staff supervision, compliance, scheduling, and crisis management while maintaining a strong focus on client engagement, family visits, care planning, and community advocacy — ensuring that service delivery, staff performance, family relationships, and program standards are all aligned and functioning at the highest level.
Key Responsibilities1. Program Management & Oversight
- Oversee daily operations of the Respite, Child & Youth, and Adult Supported Living Programs.
- Ensure all programs run efficiently, delivering high-quality, structured, and person-centered care.
- Develop, implement, and review individualized service plans (ISPs) in collaboration with families, staff, and multidisciplinary teams.
- Monitor program capacity, resource allocation, and occupancy levels across all sites.
- Identify opportunities for program development and continuous improvement in partnership with the Operations Manager.
2. Client & Family Engagement
- Serve as the primary point of contact for clients and families, building strong, trust-based relationships.
- Conduct regular family visits at client homes or designated locations to review progress, address concerns, and adjust support plans.
- Provide in-home coaching to caregivers on behavioral strategies, communication approaches, and community resource navigation.
- Observe home environments to ensure safety, accessibility, and alignment with care goals.
- Support families through transitions such as program changes, school moves, or steps toward independent living.
- Facilitate family meetings to discuss client goals, progress, and coordination of services.
- Advocate for client rights and connect families with relevant resources including FSCD, PDD, housing, and community supports.
- Liaise with community organizations to foster client and family inclusion and active participation.
3. Direct Client Support
- Provide hands-on support with daily living activities including personal care, meal preparation, and medication reminders.
- Monitor client progress and behavioral needs, making timely adjustments to care approaches as required.
- Implement behavioral support strategies and skill-building activities to promote independence and social engagement.
- Accompany clients to medical appointments, community programs, and recreational activities as needed.
- Lead client onboarding and orientation, ensuring individuals and their families feel welcomed and well-supported from the outset.
4. Staff Supervision & Leadership
- Directly supervise Team Leads across all programs, providing consistent mentorship, coaching, and performance management.
- Oversee staffing levels, scheduling, and shift coverage to maintain seamless 24/7 operations.
- Lead new staff onboarding, mandatory training, and ongoing professional development initiatives.
- Conduct regular team meetings, individual check-ins, and formal performance evaluations.
- Support Team Leads in resolving staff concerns, scheduling conflicts, and workplace matters in a fair and timely manner.
5. Collaboration & External Relations
- Work closely with the Office Supervisor to ensure program documentation, scheduling, and compliance tracking are efficiently managed.
- Ensure program staff have access to the HR systems, scheduling tools, and digital records they need.
- Delegate administrative tasks such as accreditation records and compliance reporting to the Office Supervisor as appropriate.
- Represent Gateway Holistic at external meetings with FSCD, PDD, funding bodies, social workers, and community partners.
- Maintain open and consistent communication between clients, families, staff, and external professionals.
6. Compliance & Documentation
- Ensure all programs meet CARF accreditation standards and provincial disability service regulations.
- Maintain accurate, confidential, and timely client records including care progress notes and service plan documentation.
- Guide Team Leads in proper documentation procedures, incident reporting, and risk management protocols.
- Conduct internal audits and quality assurance reviews to uphold service standards.
- Stay current with industry best practices, provincial legislation, and funding body requirements.
7. Crisis Management & On-Call Support
- Serve as the primary on-call contact for program escalations and critical incidents.
- Lead crisis response using de-escalation strategies, safety planning, and emergency response protocols.
- Ensure all incidents, behavioral concerns, and crisis interventions are thoroughly documented and reviewed.
- Participate in after-hours on-call rotation as required to maintain continuity of care.
8. Budgeting & Resource Management
- Monitor program budgets to support cost-effective and sustainable operations.
- Approve staffing expenses, client activity costs, and program resources within established budget guidelines.
- Identify funding opportunities and propose program enhancements to strengthen service delivery.
Qualifications & SkillsEducation
- Diploma or degree in Social Work, Disability Studies, Psychology, or a related field (preferred).
Experience
- Minimum 3 years in program supervision, disability services, or a client-care leadership role.
- Minimum 2 years in direct client care or family support.
- Experience in disability services, autism spectrum supports, or community mental health is an asset.
Skills
- Strong leadership, communication, and organizational abilities.
- Ability to manage multiple programs and teams simultaneously while maintaining compliance.
- Skilled at building trust with clients, families, staff, and external stakeholders.
- In-depth knowledge of FSCD, PDD, CARF accreditation requirements, and community resource networks.
- Able to conduct professional, solution-focused family visits that foster confidence and collaboration.
- Calm under pressure with proven crisis intervention and problem-solving capabilities.
Certifications
- First Aid/CPR (required or willing to obtain).
- Non-Violent Crisis Intervention (preferred).
- Valid Class 5 driver's license and ability to transport clients (preferred).
Working Conditions & Schedule
- Full-time position with flexible hours, including on-call responsibilities.
- Schedule includes evenings, weekends, and on-call coverage (approximately once a month).
- Work environments include respite homes, supported living sites, client homes, and community settings.
- Travel within Edmonton and occasionally to other service areas in Alberta, Northwest Territories, and Nunavut.
- Competitive salary based on experience, with ongoing career growth opportunities.
Why Join Gateway Holistic Care Group?
- Lead meaningful programs that directly improve the lives of individuals with disabilities and their families.
- Be part of a client-centered, inclusive, and growing organization dedicated to quality care.
- Thrive in a collaborative leadership environment with real professional development opportunities.
- Take on a dynamic role that unifies program leadership, family engagement, and direct client support.
- Make a lasting difference for children, youth, and adults through compassionate, person-centered care.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Work Location: In person
Pay: $27.00 per hour
Work Location: In person
