Inside Sales Representative - Flexo Niagara Falls
About the Position
We are looking for a motivated and customer-focused Inside Sales Representative to join our team in Niagara Falls.
This is a full-time, Monday-to-Friday daytime position with a fully in-office work environment. The successful candidate will be responsible for managing and growing an established portfolio of B2B customers while actively identifying new sales opportunities.
You will serve as a key point of contact for customers, providing knowledgeable product support, preparing quotes, processing orders, and building long-term business relationships. This role is ideal for someone who enjoys working with customers, is motivated by sales, and takes pride in providing responsive and reliable service.
We are proud of our long-tenured employees and collaborative, close-knit workplace culture, where every team member plays an important role in our success.
What We Offer
- $21.00–$25.00 per hour, based on experience
- Commission program tied to sales performance
- Monday to Friday daytime schedule
- Fully in-office position in Niagara Falls
- Established customer base with opportunities for growth
- Supportive and collaborative team environment
- Opportunity to develop and grow within the organization
- Only one weekend commitment per year for annual inventory
Key Responsibilities
- Manage and grow an established portfolio of B2B customer accounts.
- Build and maintain strong, long-term relationships with existing customers.
- Proactively prospect for new business opportunities.
- Identify and pursue opportunities to reactivate dormant accounts.
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Prepare quotes and provide product and pricing information.
- Process customer orders, returns, and follow-up requirements accurately.
- Assist customers with product recommendations and sanitation solutions.
- Identify opportunities to increase sales and expand customer accounts.
- Maintain accurate customer information and sales activity within the CRM system.
- Follow up with customers regarding quotes, orders, and outstanding opportunities.
- Meet established sales and performance targets.
- Work closely with the Customer Service and Order Desk teams and provide backup support when required.
- Stay knowledgeable about products, services, pricing, and customer needs.
- Perform other duties and responsibilities as assigned by the Supervisor.
Qualifications
- Demonstrated success in a B2B sales environment is required.
- Previous inside sales, account management, customer service, or order desk experience is an asset.
- Strong verbal and written English communication skills.
- Excellent customer service and relationship-building abilities.
- Strong sales and negotiation skills with a proactive approach to identifying opportunities.
- Above-average computer skills, including Microsoft Outlook, Word, Excel, and CRM systems.
- Ability to learn new software and systems quickly.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Self-motivated and comfortable working toward sales and performance targets.
- Dependable with a strong attendance record.
- Ability to work independently while contributing positively to a collaborative team environment.
- Must be able to reliably commute to our Niagara Falls, Ontario location, as this is a fully in-office position.
Who We Are Looking For
The ideal candidate is a relationship builder and results-oriented salesperson who enjoys working with customers and identifying opportunities to grow business.
You are someone who is comfortable picking up the phone, following up on opportunities, asking questions to understand customer needs, and turning those conversations into sales. You take ownership of your accounts, are organized in your follow-up, and understand that successful sales are built on strong customer relationships and excellent service.
If you are motivated by achieving results and enjoy being part of a close-knit team, we would like to hear from you.
How to Apply
Please submit your resume outlining your relevant sales and customer service experience.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
We are an equal opportunity employer and are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the recruitment and selection process.
Pay: $21.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- On-site parking
- Vision care
Work Location: In person
