Dave's Hot Chicken is looking for an experienced hospitality, energetic and quality driven Assistant General Manager to join our growing team of Dave's Hot Chicken. If you are passionate about guest service, quality products and team development this position is for you!
General Manager
Location: East hills ,Calgary
Employment Type: Permanent Full Time
Min. Experience: 2-3 years senior management
Reports to: General Manager
OVERVIEW OF POSITION
The role of the AGM is to assist the GM operate a profitable business and effectively manage all disciplines of the restaurant. This includes, but is not limited to: assisting GM with oversight and governance of team performance and management, supply chain and inventory management, ensuring the organization’s service and quality standards are being performed at all times and delivering the highest guest satisfaction through speed of service, cleanliness and customer recovery.
Our Story:
In 2017 Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and now here in Canada!
ESSENTIAL DUTIES + RESPONSIBILITIES
- Assisting the GM with hiring, onboarding, training and managing a knowledgeable, efficient and respectful team
- Review weekly schedules and shift templates for the entire staff (FOH and BOH)· Guide career development initiatives and perform scheduled staff evaluations with developmental feedback
- Continuous improvement through one-on-one coaching and mentoring sessions with team members
- Responsible to take on any serious disciplinary action including suspension, leaves and terminations
- Competency and comfort with all FOH equipment including: POS system, delivery systems, music systems, etc.· Competency and comfort with all BOH equipment including: fryers, refrigerators, cleaning stations, kitchen tools, etc.
- Taking ownership in the organization and cleanliness of the restaurant at all times; customer-facing areas (ordering counter, seating areas, washrooms), as well as, kitchen, fridges, freezers, food prep and equipment areas.
- Working alongside the General Manager to achieve monthly performance goals (e.g. food costs, labour costs, order accuracy, etc.) as set out by the Company
- Work alongside FOH and BOH teams during peak periods to ensure smooth, uninterrupted service
- Manage the procurement and inventory management of all food, beverage and other goods
- Model the company’s standards and operating practice ensuring that the team follows SOP’s through production
- Cultivate team confidence, efficiency and positivity by guiding and helping team members improve
- Review and commit to understanding key reporting metrics, including sales, average guest check, payroll, COGS, etc. and effectively communicating these results to the Management team.
DESIRED QUALIFICATIONS:
- Experience working in a high-volume franchise restaurant environment is considered a strong asset
- Prior experience in a leadership or management role is required
- Proven understanding and success managing food and labour costs
- Experience in training, orientating and developing new employees
- Comfort and ability to manage, coordinate and direct large teams
- Ability to work a flexible schedule, including weekends and holidays
- Ability to chair, coordinate and complete JHSC meetings
- Natural leader with the ability to coach others
- Knowledge of federal, provincial and municipal health and safety standards and requirements
Additional Requirements:
- Smart Serve or equivalent Alcohol Serve Certification
- High school diploma/GED preferred
- Must be at least 18 years- alcohol service position
- Ability to stand for long periods of time
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably
- Applicants who do not already have legal permission to work in Canada will not be considered.
BENEFITS + PERKS
- Competitive salary with future opportunities for growth and career advancement
- Bonus opportunity based on achieving specific Key Performance Indicators
- Paid Vacation
- Paid Sick Days
- Free Daily Onsite Restaurant Meal
- Health Benefits offered at the end of a 6-month probationary period
- Access to ongoing Leadership and Development series, as well as staff events
- The organization will always strive to promote from within, providing mentorship and development along the way
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
