The Opportunity
At reStays, exceptional hospitality is shaped by every interaction. We are looking for someone truly special to join our team as a Guest Services Agent and help create the warm, thoughtful and personalized experience our guests have come to expect.
This role is about much more than checking guests in and out. Our Guest Services Agents are a welcoming presence, a trusted resource and an important point of connection throughout each guest’s stay.
We are looking for someone who genuinely enjoys helping people, notices the little things and takes pride in making every interaction feel effortless and personal. Whether you are welcoming a guest upon arrival, helping with a special request, recommending a great local restaurant or resolving an unexpected concern, you will have an opportunity to make a meaningful difference in someone’s experience.
If you are proactive, attentive, calm under pressure and naturally warm and engaging, you may be exactly who we are looking for.
As an ambassador for reStays, you will work closely with Housekeeping, Maintenance and other members of the hotel team to ensure each guest receives seamless, responsive and exceptional service.
Responsibilities will include:
Guest Experience
- Welcome guests with warmth and professionalism, creating a positive and memorable first impression
- Complete guest check ins and check outs accurately and efficiently
- Confirm reservations, verify guest information, assign suites and issue room keys
- Take the time to understand guest needs and preferences and look for opportunities to personalize their stay
- Respond promptly to guest inquiries, requests, feedback and concerns with care and professionalism
- Take ownership of guest concerns and work to resolve issues whenever possible, escalating to management when appropriate
- Provide thoughtful recommendations about hotel services, amenities, local attractions, transportation, restaurants and experiences
Guest Communication and Reservations
- Manage guest communications by phone, email and in person in a timely, friendly and professional manner
- Maintain accurate guest profiles, reservation details, communication logs and shift notes within the hotel’s property management system
- Coordinate special requests, accommodations and guest preferences with Housekeeping, Maintenance and other hotel departments
- Communicate important information and outstanding guest requests during shift transitions to help provide seamless service
Front Desk Operations
- Process payments, deposits, refunds and incidental charges accurately and securely
- Manage incoming packages, deliveries, luggage storage and guest messages with care and accuracy
- Monitor the lobby and front desk areas to ensure they remain clean, organized, welcoming and secure
- Support group arrivals, departures, special events and other hotel activities as required
- Follow hotel procedures relating to guest privacy, payment security, key control and confidential information
- Assist with emergency situations by contacting the appropriate services and following established hotel procedures
- Complete general administrative tasks, prepare reports, update records and support the daily operation of the front desk
- Perform other duties as required to support our guests and the successful operation of the hotel
What We Are Looking For
- At least one year of customer service or hospitality experience, ideally within a hotel, front desk or other high touch service environment
- A genuinely warm, positive and service focused approach
- Excellent verbal and written communication skills and the ability to make guests feel comfortable and well cared for
- Strong organization, judgement and problem-solving skills
- The ability to manage multiple priorities, remain composed under pressure and follow through independently
- Comfort handling payments and working with reservation or property management systems
- Proficiency with Microsoft Office and the ability to quickly learn new hotel systems and technology
- A professional appearance and demeanor, including adherence to hotel uniform and grooming standards
- Bilingualism in English and French is a strong asset, and proficiency in additional languages is welcomed
- Ability to perform light physical duties, including standing for extended periods, bending and lifting up to 20 lbs
Additional Information
This is a roll up your sleeves and jump in where you’re needed type of role. Our people are at the heart of what we do. Working on our teams means working in a supportive environment rooted in community and collaboration.
Final compensation will be determined based on skills, experience, education, professional designations, internal equity, and job-related requirements. We welcome candidates at all stages of their career and value the diverse experiences and contributions everyone brings to the role.
Curious about who we are? Learn more at www.restays.com
Our Commitment to an Inclusive and Accessible Hiring Process
We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] with the nature of your request and your contact information. This email is for accessibility requests only and cannot be used to inquire about the status of applications.
Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
Only selected candidates will be contacted. No phone calls please.
We appreciate your interest in exploring a career with us!
Pay: From $21.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Work Location: In person
