Job Overview
The Alberta Hotel & Lodging Association (AHLA) is looking for an Learning & Program (LP) Coordinator to join their team. The LP Coordinator supports AHLA’s HR and Safety Services (HRSS) programs by administering our Learning Management System (LMS) (TourismWorks.ca), coordinating learner and subscriber support, and assisting with Elevate Hotel HR & Safety Program delivery, reporting, and workforce partnership projects.
Website: https://ahla.ca/
About the Alberta Hotel & Lodging Association (AHLA)
For more than 100 years, the Alberta Hotel & Lodging Association (AHLA) has been bringing together Alberta hotels to help our members prosper. As the voice of Alberta's hotel industry and the official health & safety association for hotels and convention centres in the province, we support the success of Alberta's hospitality sector through advocacy, education, resources, and industry-leading programs.
Our advocacy work helps ensure government and stakeholders understand the needs and priorities of Alberta hotels, influencing legislation, policy, and regulations that impact the industry. We also deliver commercial programs and services that help hotels manage costs, improve operational performance, and strengthen their businesses. Through our health, safety, and workforce initiatives, we provide practical training, expert resources, and trusted support that helps hospitality employers create safer, stronger workplaces.
At the AHLA, you'll join a collaborative and high-performing team that is passionate about making a difference for Alberta's hotel industry. Guided by our core values of Integrity, Service, Challenge, Stewardship, and Fun, we empower our employees to think innovatively, serve with purpose, and contribute to an organization that has been helping Alberta hotels prosper for more than a century
Key Responsibilities of the Learning & Program Coordinator
LMS Administration & Support (30%)
- Administer and maintain TourismWorks.ca for member hotels, safety subscribers, and other approved users, including user management, account setup, password resets, and troubleshooting.
- Support training team manager onboarding, subscription purchases, and renewals.
- Generate subscription renewal invoices in the membership database.
- Provide proactive check-ins and support to help subscribers realize the full value of their training subscriptions.
- Troubleshoot technical issues as required.
LMS Content & Course Management (15%)
- Design, develop, and publish e-learning modules using Articulate 360 or similar tools.
- Collaborate with subject matter experts and the HRSS team to review and update course content so it remains current, accessible, and aligned with AHLA standards.
- Work with internal teams and external designers to ensure TourismWorks.ca pages, courses, certificates, and communications reflect AHLA’s brand standards and visual identity.
- Support the creation and branding of Extended Enterprise instances in TourismWorks.ca for approved clients or partner organizations.
LMS Reporting & Analytics (5%)
- Monitor TourismWorks.ca usage, learner engagement, and course completion data.
- Prepare reporting for internal teams and key stakeholders, including the HRSS Team, Leadership Team, HR Advisory Council, Board of Directors, CHLA, and THRC.
Elevate Program Administration & Support (30%)
- Administer the Elevate Hotel HR & Safety Program for member hotels, including user management, account setup, TourismWorks.ca invoicing, scorecard setup, and troubleshooting.
- Coordinate member communications, tracking, and follow-up to support timely completion of program requirements.
- Support scorecard reviews by gathering information, maintaining records, and preparing materials for review by the HRSS team.
- Identify opportunities to improve program administration, member support, and internal workflows.
Workforce Partnership Project Support (20%)
- Coordinate project focus groups, meetings, pilots, and related logistics.
- Research existing hospitality leadership education and training programs to inform project planning and recommendations.
- Draft environmental scan and gap analysis materials for review by the HRSS team and project partners.
- Track project activities, timelines, and follow-up items to support successful delivery.
Qualifications
- Education: Diploma or degree in instructional design, educational technology, human resources, business administration, or a related field.
- Experience: 1–2 years of experience managing or supporting an LMS platform is an asset; experience in hospitality, training administration, or member/client support is an asset.
- Technical Skills: Proficiency with LMS platforms such as Docebo, e-learning tools such as Articulate 360, design tools such as Canva, databases, and reporting tools such as Power BI and Excel.
- Branding & Design: Experience maintaining branded digital assets and templates, with familiarity with visual identity standards.
- Communication: Strong written and verbal communication skills, with a professional, service-oriented approach to supporting members, subscribers, partners, and internal teams.
- Organization: Ability to manage multiple requests, prioritize tasks, maintain accurate records, and work both independently and collaboratively.
Location and Office Hours
This is a permanent, full-time position. The AHLA is in the Ellwood district of Southeast Edmonton with free parking. Its standard business hours are Monday-Friday, 8:30am to 4:30pm, with flexibility. This position is an in-person, office role.
Compensation
- Salary range of $55,000 - $60,000 based on experience and qualifications
- Excellent vacation plan and personal care days
- Long term disability, health and dental benefits through the Canadian Hospitality Health Plan
- Employee & Family Assistance Program (EFAP)
- Pension plan
- People-centered, positive work culture in a creative and entrepreneurial environment
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- This role requires you to work in the office 100% of the time. Do you have any concerns with a fully in person office position?
Work Location: In person
