Position Summary:
The Social Service Coordinator will bear the primary responsibility of relating to the residents and their families in the facility. He/she will perform the role of counsellor and case manager. He/she will assist in conducting psychosocial assessment, counselling, coordinating admissions and discharges, organizing support groups and educational programs for residents and families. He/she is also responsible to co-ordinate the Resident Council and Family Council. He/ she will work with the Activation Supervisor to develop and support the volunteer services and pastoral services.
Main Duties:
- Responsibilities shall include but are not limited to the following:
- Establish objectives for, organize and administer the Social Services Department;
- Develop and implement Policy and Procedure for Social Services Department;
- Prepare statistical reports and other reports relating to Social Services;
- Complete the social, emotional assessment and apply tests for cognition of all residents;
- Assist in creating suitable physical, social and spiritual environments for the residents and help residents with environmental difficulties which interfere with their maximum enjoyment of benefits as residents of the Home;
- Help the residents adjust to the new life in the facility on admission;
- Provide advocacy services where the resident/ family is unable to do so in the role of client representative;
- Interview applicants, residents, and their relatives to obtain social histories, coordinate liaisons with Local Health Integration Network (LHIN) placement services and write minutes and reports for Admissions and Discharge Committee;
- Maintain liaison between Home, residents, relatives and the community and provide counselling services and crisis intervention;
- Chair in Interdisciplinary Committee meetings and to take follow-up actions as appropriate;
- Organize short-stay programs (pre & post admission, co-ordination of respite, supportive, emergency services);
- Support the Activation Supervisor to plan in programs, parties, outings, activities, etc. with the residents/ representative in accordance with the objectives of the Social Services Department;
- Help and assist the Resident Council and Family Council;
- Assist residents in securing appliances and equipment as required, such as orthopedic, hearing, dental or optical aides, or wheelchairs;
- Help residents in applying for appropriate subsidies and grants, e.g. I.P.P., O.A.S., G. I.S., GAINS, C.P.P., F.B.A., etc. and assist them in financial planning;
- Collect and provide residents with information about community health and welfare resources;
- Make arrangement for post-discharge cases of residents, assess the adequacy of the Home Care facilities and assist residents and relative in accepting alternative accommodation replacement;
- Receive visitors and provide tours for visitors;
- Maintain liaison between the Home and the community agencies, particularly to foster close relations between the Home and the greater Chinese Community in Ontario;
- Assist with the recruitment, the orientation, training, supervision and recognition of volunteers;
- Conduct monthly audit for social services;
- Coordinate with the Activation Supervisor to provide spiritual and religious support to residents, family and staff as required;
- Work with the Director of Resident Care to provide support to staff, residents and family regarding program of Palliative Care;
- Provide information and support to staff and family members (caregiver) to promote quality care to residents to meet their needs;
- Assist the Administrator in planning, developing and managing community services and outreach programs;
- Co-ordinate and chair the Ethics Committee meetings;
- Co-ordinate and organize the newsletter publishing both internal and external;
- Conduct services survey to residents and family and compile report to each department for follow up;
- Coordinate the investigation of complaints and concerns from resident/ family and file report;
- Undertake any other duties as assigned by the Administrator.
Duty Hours:
- This position may require taking normal weekend, Sunday or public holiday duties in lieu of weekday duties. This is also a supervisory position, which may be required to attend meetings or emergencies outside normal office hours or on rest days.
Qualifications:
- A degree in social work, preferably MSW; current membership of; Ontario College of Social Workers and Social Service Workers (OCSWSSW) Knowledge of gerontology, experience on Long-Term Care setting preferred.
- Excellent interpersonal communication, organizational skills and human skills.
- Demonstrated family, group and crisis intervention counseling skills.
- Strong team work, consultation skills.
- Ability to work as a member in an interdisciplinary team.
- Proficiency in both English and Chinese.
Reason of Posting: New Vacancy
Salary Range: $52,000 – $79,000 per annum
Note:
- We thank all candidates for their interests. However, only those selected for interviews will be contacted. No telephone calls please.
- No automated software or AI tools are used during the screening process.
Disclaimer: Mon Sheong Foundation is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.
