About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.
About the Role
MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth.
The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX.
What You’ll Do
Integration Team Leadership (15%)
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Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards
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Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments
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Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team
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Establish career development pathways and succession planning for team members
Integrations GTM Strategy & Messaging (20%)
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Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement
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Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions
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Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales
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Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions
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Leverage AI in messaging and tooling to support the GTM motion
Cross-Functional Alignment (15%)
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Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle
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Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders
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Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations
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Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap
Technical Leadership & Engineering Partnership (15%)
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Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed
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Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria
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Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines
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Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch
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Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring
Integration Delivery & Partner Management (15%)
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Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments
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Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides
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Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists
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Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible
Operations, Enablement & Governance (20%)
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Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale
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Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths
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Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization
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Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts
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Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness
What You Bring
Required
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7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services
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5+ years of people management with a proven track record of developing technical or cross-functional teams
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3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning
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3+ years monitoring integration platforms and data flows for SLA compliance
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3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility
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3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning
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Strong working knowledge of integration platforms such as Mirth Connect
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Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12)
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Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation
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Knowledge of API platform operations
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Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders
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Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments
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Security-minded with a strong focus on compliance and data protection
Nice to Have
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Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange
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Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi)
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Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible)
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Scripting experience in Python or Bash for automation
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Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation
In Your First Year
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Evaluate the MIRTH system and research alternatives (0–6 months)
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Assess the current SFTP system and recommend alternatives (0–6 months)
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Help implement and maintain integration monitoring infrastructure (0–6 months)
Compensation
$140,000–$170,000 CAD per year | $150,000–$180,000 USD per year
This role is based onsite in our Cambridge or Dallas office. Some travel (approximately 10%) is required.
Why You’ll Love Working Here
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Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
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Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
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Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
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Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
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Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
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Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
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Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
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Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].
MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.
This is a current vacancy, and we are actively hiring for this position.
