WHAT IS THE OPPORTUNITY?
The Director of CIAM Platform Management & Next-Generation Identity Architecture is responsible for designing, implementing, and evolving RBC's comprehensive CIAM platform ecosystem to support a future-state vision of real-time access intelligence, identity risk scoring, dynamic access decisioning, and ultimately Zero Standing Access governance.
This role manages the complete CIAM platform stack—including Auth0 for workforce and customer authentication/authorization, RBC Products for network access control and policy enforcement, and complementary identity intelligence and governance technologies—to deliver a unified identity fabric that governs both human and non-human identities (including AI services, machine identities, APIs, and autonomous workloads).
The Director provides thought leadership on emerging identity architectures, evolving access control models, and next-generation risk governance, while leading cross-functional teams to ensure the platform roadmap aligns with business needs, enterprise architecture standards, and security imperatives across the organization.
CIAM Platform Ownership: End-to-end management of the CIAM platform portfolio, including core authentication/authorization (Auth0), network access control (F5), identity governance, risk scoring, and access intelligence capabilities
Next-Generation Architecture: Defining and implementing the technical roadmap for evolving identity governance to support Zero Standing Access, real-time risk scoring, and adaptive access decisions across human and non-human identities
Vendor & Technology Ecosystem: Strategic vendor management of Auth0, F5, and complementary identity intelligence platforms (Veza, Radiant Logic, Silverfort, CyberArk) to ensure cohesive platform integration and capability advancement
Cross-Functional Leadership: Building and leading teams, and establishing governance models that align CIAM capabilities with enterprise architecture, regulatory compliance, and Lines of Business requirements
WHAT WILL YOU DO?
LoB Collaboration & Requirements
Work directly with LoB stakeholders to understand migration requirements, data integration needs, and automation opportunities for CIAM platform onboarding
Translate LoB business requirements into technical specifications for AI automation development
Identify and prioritize high-impact automation opportunities that reduce manual effort and accelerate platform adoption
Ensure solutions address both immediate migration needs and long-term governance requirements
Product Demonstration Development & Governance
Collaborate with internal AI teams to define the vision, direction, and technical standards for CIAM-related automations
Facilitate design and development of automated migration tools, risk assessment automations, and governance workflows
Establish automation governance frameworks ensuring security, compliance, and operational feasibility
Provide technical oversight to ensure automations are maintainable, scalable, and meet enterprise architectural standards
Excellent ability to translate business requirements into technical architectures and specifications
Cross-Functional Partnership
Act as liaison between LoB teams and AI/engineering teams, translating requirements and ensuring alignment on delivery
Facilitate stakeholder workshops to validate automation designs and ensure stakeholder buy-in
Communicate automation benefits, roadmaps, and progress to both technical and business audiences
Address implementation risks and iterate on solutions based on stakeholder feedback
Velocity & Optimization
Identify bottlenecks in current CIAM onboarding processes and recommend automation solutions
Track and measure velocity improvements resulting from automation deployment
Continuously refine automation approaches to maximize efficiency and adoption
Developing & Coaching
Recruits, leads, mentors, and develops a high performing team, providing opportunities for growth. Including but not limited to setting up performance objectives
Provides leadership and direction and establishes a culture and work environment that attracts, retains and motivates a diverse, skilled workforce creating a working environment of high employee engagement with focus on proactively providing reliable, flexible, and innovative technology solutions
Drives improvements and ensures efficiency and effectiveness of team
Performs quarterly reviews with staff. Ensures evaluations of staff on the team encompass project feedback and a comparative review across the team. Leads employees’ performance to standards of excellence.
Exercise HR best practice and Talent Management practices.
Control absence/vacation/leaves.
Enhance and develop team members' capability to ensure high achievement environment
Develop self.
Managerial Excellence:
Ensure that employees understand RBC vision; support and reinforce targeted behaviors that contribute to RBC goals.
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.
Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.
Leads the development of Information security awareness and communication and training programs across the enterprise to ensure alignment with the overall CIAM strategy and compliance to regulatory and/or established CIAM policy/standards NOTE: one method of doing so could be via a roadshow.
Monitors CIAM trends & regulations/legislation globally ensuring CIAM strategies are aligned appropriately
Communication and Awareness:
WHAT DO YOU NEED TO SUCCEED?
Must have:
10+ years' experience with Identity and Access Management (IAM/CIAM) platform architecture and design
Demonstrated leadership in designing and implementing enterprise-wide CIAM platforms or authentication/authorization platforms (Auth0, Okta, Ping, similar)
Experience with network access control platforms (F5, Palo Alto, Cisco)
Proven ability to define product roadmaps and prioritize across competing stakeholder needs
Experience managing vendor relationships for identity technologies and ensuring platform integration
Strong strategic thinking about how identity architectures should evolve to support emerging business models and security paradigms
Platform Architecture: Expert-level knowledge of authentication, authorization, identity governance, and access control architectures.
Technology Expertise: Deep familiarity with Auth0, F5, and complementary identity intelligence/governance platforms; ability to assess and integrate new technologies
Zero Trust & Modern Identity: Strong understanding of Zero Trust principles, real-time risk scoring, dynamic access decisions, and Zero Standing Access models
Non-Human Identity Governance: Knowledge of securing machine identities, API authentication, AI services, and autonomous workloads
Business Acumen: Ability to translate business strategy into platform roadmaps; understanding financial services business models and compliance requirements
Strategic Thinking: Ability to look beyond current state and anticipate future identity governance needs (e.g., AI/ML integration, emerging threat models)
Vendor Management: Proven ability to negotiate, manage, and extract value from vendor relationships
Team Leadership: Demonstrated ability to recruit, develop, and retain high-performing teams in a fast-paced environment
Works Strategically – seeks opportunities for sustainable growth and cost innovation beyond existing boundaries through thought leadership and collaboration
Builds a High-Performance Culture – lead change and continuous renewal while building capabilities of employees and teams
Technology oriented – strong knowledge of CIAM technologies and other development best practices.
Bachelor’s degree in Computer Science, Computer Engineering, Information Security, or equivalent
Nice-to-have:
Hands-on experience with Auth0, F5, Veza, Radiant Logic, Silverfort, or CyberArk technologies
Experience implementing Zero Trust or Zero Standing Access initiatives
Knowledge of identity fabric or identity data aggregation platforms
Exposure to AI/ML applications in identity and access governance
Experience governing non-human identities (machine identities, API security, service accounts)
Background in financial services or regulated industries
Experience with verifiable credentials or emerging identity standards
Familiarity with RPA or automation in identity governance contexts
CISSP, CCSK, or equivalent security certification
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Cloud Identity, Decision Making, Detail-Oriented, Digital Identity, Identity Governance, Identity Management Systems, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Okta Identity Management, Performance Management (PM)
Additional Job Details
16 YORK ST:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-06-15
2026-07-07
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
