Who We Are
ViewPoint Logistics Software Solutions (VPL Software) builds advanced, real-time 3PL software engineered for modern logistics companies. Our flagship platform, ViewPoint Logistics™, empowers 3PL service providers to seamlessly manage complex warehousing and transportation workflows for multiple clients. We provide global enterprises with the powerful, agile tools they need to optimize operations and drive profitability.
The Role
Based out of our Markham, Ontario, office, this is a unique, hybrid Programmer / Service Desk Analyst role designed for a technically strong developer who possesses front-line Service Desk experience or has a strong desire to actively support application support functions.
Reporting to the Team Lead, Front Line Support, you will split your responsibilities between:
- Application Support (Service Desk): Providing high-quality technical assistance for VPL WMS/TMS clients.
- Programming & Technical Development: Maintain front-end technologies and driving data-related troubleshooting.
This position is responsible for all aspects of servicing the VPL client base that require deep functional software knowledge and supply chain industry expertise. We are looking for a highly detail-oriented, proactive self-starter who can manage complex assignments, drive client satisfaction, and deliver comprehensive software consulting.
Key Responsibilities
Service Desk & Client Support
- Triage, monitor, investigate, resolve, and log application issues within the VPL Service Desk ecosystem.
- Provide front-line, high-touch technical support for proprietary VPL WMS/TMS software.
- Translate complex technical issues into clear, actionable communication for non-technical stakeholders.
- Align daily operations with internal escalation workflows and strict Service Level Agreements (SLAs).
- Maintain disciplined, meticulous documentation of incidents, troubleshooting workflows, and final resolutions.
- Participate in a mandatory 24/7 on-call rotation (including evenings, overnights, and weekends as scheduled).
Programming & Technical Responsibilities
· Support, maintain, and optimize front-end application components within the VPL platform.
- Conduct SQL-based troubleshooting, complex data analysis, and data validation tasks.
- Collaborate closely with internal development and engineering teams to diagnose and remediate deep-seated application bugs.
- Execute structured Quality Assurance (QA) and validation checks to confirm successful corrective actions.
- Actively contribute to internal technical documentation, system runbooks, and knowledge base expansions.
Qualifications & Requirements
Mandatory Technical Skills
Candidates must possess and be able to demonstrate professional experience in the following:
- SQL: Strong querying, data analysis, and troubleshooting capabilities.
- Support: Direct front-line Service Desk or Application Support experience.
- Languages & Scripting: Python and Java (specifically HTML5-based / UI-focused implementations).
- Front-End Development: HTML5, CSS, and CSS scripting.
· Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline (equivalent professional experience considered).
· Proven experience working with relational databases and diagnosing complex data anomalies.
- Familiarity with enterprise service desk ticketing systems and SLA-driven operational environments.
- Elite analytical, troubleshooting, and root-cause determination skills.
- Meticulous attention to detail with an emphasis on strict documentation discipline.
- Exceptional verbal and written English communication skills.
- The agility to manage multiple competing priorities simultaneously in a fast-paced environment.
- A self-motivated, collaborative mindset tailored for cross-functional team success.
Nice-to-Have / Preferred Qualifications
- Core Java backend development experience.
- JavaScript proficiency.
- Hands-on experience with Linux operating systems.
- Familiarity with DB2 or other corporate RDBMS platforms.
- Exposure to EDI (Electronic Data Interchange) tools, mappings, and protocols.
- Prior domain exposure to 3PL, WMS, or TMS operational environments.
- Practical experience with ProvideX/PxPlus-based applications (highly valued asset).
- Background working within a commercial, product-driven software development environment.
Why Join ViewPoint Logistics?
- Industry Leadership: Be part of a specialized, industry-leading logistics software company with deep, proven domain expertise.
- Impactful Work: Make a tangible, day-to-day impact supporting mission-critical systems used by top logistics operators across North America.
- Collaborative Culture: Work in a highly collaborative, dynamic team environment that actively values professional growth and advancement.
- Competitive Benefits: Full-Time/Permanent positions will enjoy a comprehensive benefits package, including extended healthcare coverage, dental, life insurance, disability and vision care and paid time-off.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
