waterloo, on claims manager Jobs – 117 Openings This Week

Senior Transformation Project Manager (Claims & Operations)
Recrute Action Inc. —Waterloo, ON
- $50–$62 an hour
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's
- Work from home
Quick apply
8h
Sales & Service Administration Representative
OTIP Group of Companies (OTIP, Orbit, Curo) —Waterloo, ON
- $44,581–$61,299 a year
- Overtime
- Microsoft Office
- High school diploma or GED
- Project management
Quick apply
13d
Inside Sales Rep - STC
Steel Technologies Canada —Cambridge, ON
- $55,000–$75,000 a year
- Sales
- Inventory management
- Customer service
- Disability insurance
- Dental care
Quick apply
1d
Associate Optometrist - Cambridge, ON
Pearle Vision —Cambridge, ON
- Part-time
- Communication skills
- Time management
- Paid time off
ACCOUNTS PAYABLE & PAYROLL CLERK
Brantford Region Indigenous Support Centre (BRISC) —Brantford, ON
- $21–$23 an hour
- Full-time
- Finance
- No university degree
- Accounting
- Paid time off
Quick apply
Associate Optometrist - Cambridge, ON
Pearle Vision OK —Cambridge, ON
- Part-time
- Communication skills
- Time management
- Paid time off
Casual Occupational Health Nurse
CloudMD Software & Services Inc - CAN —Elora, ON
- $32–$38 an hour
- Evening shift
- Microsoft Powerpoint
- CPR Certification
- Nursing
Quick apply
Diesel Technician - Heavy Duty Truck Services
Crane Carrier Canada —Cambridge, ON
- $35–$42 an hour
- Heavy lifting
- Designated paid holidays
- Dental care
Quick apply
6d
Pharmacist/Pharmacy Manager (Relocate to New Brunswick)
Kennebecasis Drugs —Canada
- Full-time
- Management
- Medication administration
- Doctoral degree
- Store discount
- Disability insurance
Quick apply
Health and Safety Manager
Express Employment Professionals —Guelph, ON
- $75,000 a year
- Full-time
- Travel
- Construction
- In-person
Quick apply
2h
Territory Manager - Home Depot (12 month contract)
Stella-Jones Inc. —Ontario
- $50,000–$63,000 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Disability insurance
- Dental care
1d
Continuous Improvement Team Member
Rideau Supply —Brantford, ON
- From $27 an hour
- Full-time
- Up to 50% travel
- Supervising experience
- Travel
- Mileage reimbursement
- Disability insurance
Quick apply
12h
Fleet Maintenance Administrator
Emterra Group —Woodstock, ON
- $60,000 a year
- Immediate opening
- Microsoft Office
- Data entry
- Computer skills
- Dental care
- Tuition reimbursement
Quick apply
1d

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Labour Relations Manager
Beechey Management Resources —Niagara Falls, ON
A Bachelor’s degree in Human Resources Management, Labour Relations, or a related field is required, with a CHRL designation or specialized Labour/Industrial…
$110,000–$130,000 a year
Quick apply
Desktop Claims Investigator and Examiner
County of Simcoe —Midhurst, ON
Valid G class drivers license and access to reliable vehicle. At least 5 (five) years’ experience in the insurance industry involving the adjusting and…
$77,914–$94,786 a year
13d

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Senior Transformation Project Manager (Claims & Operations)

Recrute Action Inc.
Waterloo, ON

Quick apply

Job details

Full-time | Fixed term contract
8 hours ago

Benefits

Work from home

Skills

Telephony
Program management
Vendor management
PMP
Engineering
Bachelor's
Case management
Risk management
PgMP
Business
Leadership
Communication skills

Full job description

Senior Transformation Project Manager (Claims & Operations)

Play a key role in a major transformation initiative within the insurance sector, overseeing the delivery of complex programs that connect operations, technology, customer communications, and vendor partnerships. This hybrid opportunity offers executive visibility, cross-functional collaboration, and the ability to influence outcomes from planning through go-live and operational readiness.

What is in it for you:

Salaried: $50-54 per hour.
Incorporated Business Rate: $58-62 per hour.
9-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Weekday schedule from 9 am to 5 pm.
Hybrid: 3 days/week in Waterloo office.

Responsibilities:

Lead and coordinate multiple concurrent workstreams, including technology, operations, communications, vendor delivery, discovery and requirements definition, customer and marketing communications, system configuration and development, claims operations design and implementation, and production readiness activities.
Manage and maintain an integrated program delivery plan, including milestones, dependencies, sequencing, and outcomes across all workstreams.
Act as the primary day-to-day interface with the external vendor, ensuring accountability, strong partnership, and performance against agreed scope, deliverables, timelines, and milestones.
Monitor vendor performance and proactively identify, manage, and escalate risks, delays, issues, and performance gaps.
Translate contractual commitments into execution plans and measurable deliverables.
Establish and maintain program governance, including risk, issue, decision, and dependency tracking, with clear ownership and escalation paths.
Facilitate structured execution governance through status reporting, milestone tracking, and weekly delivery cadences.
Drive alignment and collaboration across internal stakeholders and vendor teams.
Oversee operational readiness activities, including claims handling processes, standard operating procedures, documentation, job aids, training materials, readiness plans, and go-live preparation.
Ensure alignment between system capabilities and operational processes.
Validate readiness across operations, vendor delivery, and customer experience functions before launch.
Prepare executive-level updates, dashboards, governance materials, readiness assessments, and decision-support documentation.
Provide visibility into delivery status, risks, dependencies, mitigation plans, and readiness indicators.
Support governance forums, decision-making processes, and go/no-go assessments.
Lead production launch execution and support operational stabilization activities following implementation.

What you will need to succeed:

Bachelor’s degree in Business, Technology, Engineering, or a related field.
PMP certification or equivalent project/program management certification.
9 years of project and/or program management experience.
Proven experience delivering complex, multi-workstream programs involving external vendors.
Experience managing end-to-end program delivery from discovery through go-live and stabilization.
Experience working within vendor-led delivery models and managing third-party accountability.
Demonstrated experience leading cross-functional initiatives involving operations, technology, and customer communication functions.
Strong expertise in integrated program delivery management.
Strong vendor management capabilities.
Experience with program governance, including risk management, issue management, dependency tracking, escalation management, and executive reporting.
Strong leadership skills with the ability to drive execution in complex environments.
Excellent stakeholder management and executive communication skills.
Strong problem-solving abilities and the capacity to manage ambiguity and evolving priorities.
Ability to align strategy and execution across multiple delivery streams.
Experience in insurance, claims, or financial services operations is preferred.
Experience supporting claims operations setup, transformation, or outsourcing models is preferred.
Exposure to assistance or case management operations is considered an asset.
Experience with customer communication channels, including telephony, digital, and chatbot solutions, is considered an asset.
Consulting experience within a Big Four firm or similar environment is considered an asset.
Experience supporting go-live readiness, production launches, and operational stabilization is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Pay: $50.00-$62.00 per hour

Benefits:

Work from home

Application question(s):

This position is hybrid and requires working from the Waterloo office 3 days per week. Are you able to commute to this location?

Experience:

project and/or program management: 9 years (required)
end-to-end program delivery: 5 years (required)
working within vendor-led delivery models: 5 years (required)
program governance (risks, dependencies, reporting): 5 years (required)
insurance, claims, or financial services operations: 2 years (preferred)
customer channels (phone, digital, chatbots): 2 years (preferred)
large-scale transformation programs: 2 years (preferred)
consulting background (Big 4 or similar): 2 years (preferred)

Licence/Certification:

PMP (Project Management Professional) certification (required)

Work Location: Hybrid remote in Waterloo, ON N2L 6L3

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Refine Your Search

claims manager jobs in waterloo, on

Senior Transformation Project Manager (Claims & Operations)

Sales & Service Administration Representative

Inside Sales Rep - STC

Associate Optometrist - Cambridge, ON

ACCOUNTS PAYABLE & PAYROLL CLERK

Associate Optometrist - Cambridge, ON

Casual Occupational Health Nurse

Diesel Technician - Heavy Duty Truck Services

Pharmacist/Pharmacy Manager (Relocate to New Brunswick)

Health and Safety Manager

Territory Manager - Home Depot (12 month contract)

Continuous Improvement Team Member

Fleet Maintenance Administrator

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