Your Opportunity:
The Integrated Operations Center (IOC) is the first of its kind in Alberta Health Services, situated in the Edmonton Zone. The IOC is the “air traffic control center” of our acute system bringing together clinicians and data to support proactive, real-time decisions for patient movement across the health zone. The IOC monitors flow and bottles necks across the system, triggering actions or escalations, understanding the crucial relationship between technology and decision making to deliver high-quality patient services. This position works with a primary focus on patient flow and quality across the care continuum and with staff and leaders at many levels of the organization. The Patient Flow Specialist supports the zone’s integrated operations center (IOC) at a centralized location working collaboratively to monitor and continuously improve the zones proactive discharge model and operational targets and strategies as we work to support the day-to-day operations and patient flow business rules in the zone. The position provides key facilitation and monitoring to the zone leadership and sites during regular and non-regular business hours in the 24/7 operations center. In this position, you will work with a team of Patient Flow Specialists in the daily operations of the IOC. This role provides a unique opportunity to advance your skills working at a system level while remaining connected to the core operational business with each site and program.
Description:
Working with the Lead of EZ Demand Capacity; the Patient Flow Specialist, plays an important role as a leader in the development and promotion of best practice in patient flow quality improvement, patient safety and demand/capacity methodology. The PF Quality Consultant develops, coordinates and facilitates the provision of quality improvement services at the site, program or zone level. Working a blend of regular and non-regular business hours the incumbent must be flexible, organized and self-directed in order to achieve desired outcomes in both areas of work while maintaining a work life balance. As a PF lead you will facilitate key patient flow improvement work including support of connect care integration and implementation. The Patient Flow Specialist is part of the primary team managing the IOC and the facilitation and escalation of patient flow in the zone. The incumbent would facilitate zone wide demand capacity calls and assist in problem solving between sites and services. While in the IOC, the role includes analyzing and escalating flow concerns, utilizing and developing key data measures. In addition to, working with the zone leadership to resolve barriers or challenges impeding patient movement. This role leads change through innovation and process improvement; integrating CoAct key elements, connect care work flows and patient flow best practice. The Patient Flow Specialist, will be expected to take initiative, have the ability to work independently and interdependently. Self-directed and able to work with minimal supervision. Well-developed critical thinking skills and ability to problem-solve in a complex, multidisciplinary environment.
- Classification: Consultant
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Union: Exempt
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Unit and Program: Integrated Operations Centre
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Primary Location: Seventh Street Plaza
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Location Details: As Per Location
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Temporary Employee Class: Temporary Full Time
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FTE: 1.00
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Posting End Date: 15-JUN-2026
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Date Available: 22-JUN-2026
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Temporary End Date: 31-DEC-2027
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Hours per Shift: 7.75
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Length of Shift in weeks: 2
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Shifts per cycle: 10
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Shift Pattern: Days, Evenings, Nights, Weekends
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Days Off: Saturday/Sunday
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Minimum Salary: $38.73
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Maximum Salary: $66.42
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Vehicle Requirement: Not Applicable
Required Qualifications:
Bachelor's Degree in a health profession. Minimum of 5 years of recent diverse (acute / community) clinical and/or managerial healthcare experience. Experience and skills in group facilitation techniques. Demonstrated leadership, organizational, and team building skills. Ability to monitor and analyze data for use in decision making and recommendations. Previous experience working within an environment supporting best practice relating to demand capacity efficiencies and processes. Demonstrated ability to effectively communicate both orally and in writing. Must be able to work in multiple work settings (acute care site, administrative sites, rural sites). Travel will be required. Proficiency with computer skills in Microsoft Office suite, Excel, Outlook, and PowerPoint; Visio experience is an asset.
Additional Required Qualifications:
Ability to establish and maintain effective interpersonal relationships. Flexibility and the ability to adjust to changing environments, expectations and competing priorities. Demonstrated ability to manage projects and facilitate change utilizing change management methodology.
Preferred Qualifications:
Master’s degree in clinical field, business, or healthcare administration preferred. Alberta Improvement Way and IHI Open School training an asset.
