SUNBEC FOOD INC.
2279 Autoroute des Laurentides, Laval, QC
Position: Inside Sales Representative B2B – Bilingual
Are you passionate about sales, business development, and ensuring client satisfaction? Do you have experience in a manufacturing environment, a natural talent for building trust-based relationships, and are you bilingual (French/English)? Are you a builder, proactive and driven by business growth? Are you not afraid of challenges? Join SUNBEC FOOD INC., a growing family business specializing in the packaging and distribution of high-quality products (salt, sugar, pepper). Discover a fully renovated, dynamic, and stimulating work environment in constant evolution, where every day presents a new opportunity to shine and advance your career!
About Us
With over 38 years of experience, SUNBEC FOOD INC. is committed to delivering excellent products while placing customer satisfaction at the heart of our priorities. We are a family-owned company proud of our cohesive team culture, innovation, and continuous growth. At SUNBEC, every team member contributes to our success and mission. Enjoy working in a modern, fully renovated space designed for employee well-being and productivity.
Your Key Responsibilities
Build Strong, Trust-Based Relationships:
- Manage a high volume of inbound and outbound calls with professionalism.
- Open and manage customer accounts within the sales process.
- Communicate with clients by phone and email to respond to inquiries, resolve issues, and provide information about products/services.
- Act as a trusted advisor to clients by identifying their specific needs and proposing tailored solutions.
- Proactively seize new sales opportunities while maintaining exceptional customer service.
Efficiently Manage Orders:
- Prepare quotes, ensuring they are complete and meet customer requirements.
- Enter and manage customer orders accurately and promptly using modern tools (Excel, Zoho CRM).
- Oversee the entire order process, from initiation to delivery, while anticipating solutions to avoid unexpected issues.
Adapt in a Dynamic Environment:
- Prioritize and manage urgent situations by providing fast solutions while maintaining high service quality.
What We're Looking For
- 7 to 10 years of prior experience in B2B customer service in the distribution or manufacturing sector.
- Manufacturing environment experience required.
- Dynamic, engaging personality that thrives on challenges.
- Proactive profile with a strong interest in business growth and development.
- Strong sense of initiative and ability to tackle challenges head-on.
- Mandatory bilingualism in French and English, both spoken and written.
- Excellent communication and interpersonal skills.
- Organized, autonomous, and capable of multitasking with strong analytical skills.
- Proficiency in Microsoft tools (Outlook, Word, Excel) and CRM software (Zoho knowledge is an asset).
- Currently residing in Canada and being a citizen, permanent resident, or possessing a Canadian work permit.
What We Offer
- Permanent full-time position in a friendly, stimulating, and fully renovated work environment.
- Stable weekday schedule (8:00 AM to 4:30 PM), promoting work-life balance.
- Competitive fixed hourly rate of $26 to $32, based on experience, with no commission.
- An opportunity to grow your career within a thriving company where your contributions are valued and recognized.
Why Join Us?
By joining SUNBEC FOOD INC., you become part of a passionate team in a modern, fully renovated, and rapidly evolving work environment. We believe in the importance of each team member and invest in their success and well-being.
Ready for an exciting new challenge? Apply today for a rewarding career with a company that values customer service and excellence!
The masculine gender is used only to simplify the text.
Job Types: Full-time, Permanent
Pay: $26.00-$32.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- On-site parking
- Paid time off
Application question(s):
- How many years of manufacturing environment experience do you have?
Experience:
- Order processing: 5 years (preferred)
- Customer Service, B2B Sales: 7 years (required)
Language:
- English and french (required)
Work Location: In person
