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Night Auditor | Ramada Plaza Niagara Falls

Ramada Plaza Niagara Falls
Niagara Falls, ON

Apply Now

Job details

Full-time
1 day ago

Skills

Operating systems
Marketing
Customer service
Hospitality Management
Computer skills
Communication skills

Full job description

Tokuc Group is committed to providing outstanding hospitality and creating memorable experiences for every guest. As a Night Auditor, you will play a vital role in maintaining our high standards of service and operational efficiency during the overnight hours, ensuring a smooth experience for our guests and accurate financial records for our hotel.

Night Auditors must have a detail orientated work style, and a positive personality with a desire to deliver outstanding customer service to our guests.

Responsibilities include, but are not limited to:

Check-in’s, check-out’s and handling all guest registrations
Making and modifying reservations
Hotel Operator and concierge related duties
Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
Knowledge of hotel property and surrounding area
Respond to guest complaints, requests and emergencies and act as necessary.
Serve as the evening steward of the property by monitoring security cameras, hallways, and entranceways to help ensure guest safety and property security.
Assist with set-up of continental breakfast and/or beverage stations, if applicable.
Responsible for running the audit and preparing necessary financial reports
Prepare necessary paperwork for next business day.

Qualifications and Experience:

Previous working experience with Opera computer system preferred
Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
Must have Opera operating system knowledge
Previous experience in a customer service position
Ability to work with minimal supervision
Exceptional computer skills
Strong communication skills between guests, management and co-workers
Must be able to work weekdays, weekends and holidays.
Strong written and verbal communication skills
Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
Exceptional conflict resolution skills in order to effectively deal with internal and external customers.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

If you are a detail-oriented, dedicated individual passionate about hospitality and ready to ensure our guests have a safe and pleasant stay, we encourage you to apply and become a valued member of the Tokuc Group team.

#TOKINDHP

Apply Now

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Night Auditor | Ramada Plaza Niagara Falls

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