Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Strategic Analytics (Go-to-Market)
Overview
This role sits within the Experience & Disputes (E&D) Go‑to‑Market (GTM) organization and is responsible for driving analytics‑led value articulation across Sales and Account Management–led customer engagements. The Director, Strategic Analytics will enable confident, consultative conversations by delivering performance insights, ROI storytelling, and data‑backed value narratives that accelerate product adoption, expansion, and renewals.
This is a hands‑on individual contributor role requiring deep expertise in analytics within the payments ecosystem—particularly authorization optimization, fraud mitigation, dispute and chargeback reduction, and operational risk management. The role bridges advanced analytics with commercial storytelling, translating complex data into actionable customer and executive‑ready insights.
Role
- Drives the execution and output of complex analytics by stitching together multiple datasets, research inputs and data sources (e.g., transaction data, disputes data (chargeback, fraud), operational metrics, Value Quantification outputs) to generate actionable customer insights and recommendations.
- Design and run hypothesis-driven analyses, including A/B testing, cohort analysis, and comparative benchmarking to validate customer value, product performance, and outcome improvements. Includes cross validation and QA to investigate and resolve dataset discrepancies.
- Builds decision trees, causation vs. correlation analyses, and scenario modeling to support value narratives, issue resolution strategies, and commercial decision making.
- Proficient in leveraging off-the-shelf analytics and Value Quantification tools to proactively track performance of key customers in partnership with Account Management.
- Defines KPI benchmarks and performance thresholds, triggers, and early warning indicators to proactively identify risks, underperformance, or degradation in customer outcomes for key accounts while leveraging advanced analytics and machine learning
- Builds clear analytical narratives to support issue resolution discussions and drive internal alignment between Account Management and internal stakeholders to deliver client conversations/deadlines.
- Translates complex analytics into customer-ready insights that enable confident, consultative conversations. Support client discussions if needed.
- Partner with Account Management teams (Issuer & Merchant) to spearhead value based conversations with existing customers
- Supports Quarterly Business Reviews (QBRs) and executive level client facing discussions by building compelling, data backed value narratives that demonstrate ROI, performance improvements, and risk mitigation.
- Acts a strategic advisor to accounts on value establishment, risks on renewal readiness, and expansion opportunities, grounded in measurable analytical outcomes.
- Serves as the voice of Sales and Accounts into the Analytics organization by providing structured feedback on: gaps in existing off the shelf reports, additional analytics needed to support customer conversations, QBRs, and renewals, and standardized dashboards needed support self-services
- Partners with Analytics teams to prioritize, track, test and monitor delivery of new reports or enhancements, ensuring commercial relevance and usability.
- Spearheads the development, refinement, and adjustment of ROI and value models used across Experience & Disputes.
- Work closely with the Value Quantification team to ensure enhancements and assumptions are accurately reflected in off the shelf Value Quantification frameworks.
- Ensure ROI models remain credible, defensible, and aligned to real customer performance, enabling consistent value messaging across regions and segments.
- Act as an influential connector across Sales, Account Management, Analytics, Value Quantification, Product, and Customer Success teams to drive commercial success.
- Own the coordination across a complex, matrixed environment to ensure alignment on priorities, deliverables, KPIs, and deadlines.
- Lead multiple concurrent workstreams related to value enablement, analytics adoption, ROI modeling, and GTM strategy.
- Contribute independently while also guiding analysts as needed
All About You
- Prior experience in sales enablement, consulting or analytics driven roles within payments, banking, or merchant services.
- Solid data and analytics experience in leveraging database structures for business analytics purposes and working with data visualization tools (e.g., Tableau, Power BI), working with, leveraging Hadoop framework and coding using Impala, Hive, or PySpark
- Strong Proficiency using data analytics software beyond SQL, Hadoop and Python
- Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
- Strong exposure to post sale customer value realization, QBRs, and executive level customer engagements.
- Experience working with analytics platforms, ROI models, or Value Quantification frameworks in a commercial context.
- Stakeholder & Relationship Management: Demonstrated ability to build strong relationships with: Sales and Account Management teams, Analytics and Value Quantification partners, Product and Commercialization stakeholders
- Comfortable influencing without authority and driving outcomes through trust based relationships across regions and cultures.
- Knowledge of the payments ecosystem, including Experience, Disputes, fraud, and operational risk optimization solutions.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact
[email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $150,000 - $234,000 CAD
