Impact Starts at UNICEF Canada
JOIN OUR TEAM AS Senior Officer, Stewardship & Operations
Are you a strategic stewardship and operations professional, ready to enhance donor experiences and make a lasting impact through thoughtful engagement?
Join UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.
Position Details
Position Title
Senior Officer, Stewardship & Operations
Employment Type:
Full-time, fixed term contract (12 months)
Reports to:
VP, Development
Salary Range:
$56,000 - $61,000 annually with benefits and 3 weeks paid vacation
Work Environment:
UNICEF Canada currently operates under a Fixed-Hybrid model that requires team members to attend the office at least 2 days/week (Tuesday & Wednesday).
Why UNICEF & UNICEF Canada?
UNICEF is the world’s most powerful force for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.
UNICEF Canada is one of 32 National Committees (NatComms) located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.
As UNICEF Canada launches a bold new Strategic Plan in 2026, be part of this next phase of impact!
The Opportunity
The Senior Officer, Stewardship & Operations works as an integral member of the Development team to lead the behind-the-scenes project management of high value donor recognition, customized impact reporting, bespoke communications planning and operational activities in support of the Development teams’ stewardship and engagement objectives, in a manner consistent with UNICEF Canada’s mission and vision.
This role reports to the VP of Development, and will primarily be focused on the content creation, reporting and operations elements that support the engagement and retention of high value donors, partners and prospects. The role provides frequent opportunities to facilitate the planning and implementation of impactful stewardship strategies across teams and support the development team in identifying opportunities to steward high-value partnerships and relationships and ensuring the proper tracking and analysis in support of growing a meaningful stewardship program.
The Senior Officer, Stewardship & Operations leads the planning, development and execution of UNICEF Canada’s high-value donor stewardship program, with a primary focus on compelling content creation, reporting, and cross-functional delivery.
This role serves as the central owner of stewardship content and execution, working closely with relationship managers to bring donor strategies to life through high-quality reports, communications, and experiences that strengthen engagement and retention. Reporting to the VP, Development, this role requires a highly skilled writer, visual storyteller, and project manager, with the ability to translate complex programmatic impact into clear, engaging donor-facing materials.
Key Accountabilities
The responsibilities of the position will include (but are not limited to):
Donor Reporting & Content (60%)
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Initiate and maintain stewardship plans for high value Donors to UNICEF Canada for Major, Corporate and Community donors
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Liaise with internal teams and global teams to deliver high quality stewardship activities for donors including all external communications in support of relationship-building by team members
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For UNICEF Canada’s Women UNlimited program, this role will coordinate and draft quarterly Women Unlimited communications updates, spontaneous stewardship, attend monthly working group meetings, and lead annual impact reporting.
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Lead the creation of compelling donor materials by combining strong writing and design skills to develop visually engaging impact reports, stewardship and communications pieces that clearly and persuasively convey progress and results
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Stay current with design tools, and content trends to produce high-impact reports and storytelling assets that resonate with diverse donor and partner audiences
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Lead and execute mailings (i.e. Annual Report, holiday messages, pledge payment reminders, thank you letters) and designed, custom impact report distribution with video content and messaging as appropriate.
- Manage centralization of stewardship content, reporting and communications resources for the Development Team
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Proactively identify meaningful communications opportunities for supporters that support the Development team’s goals, fundraising initiatives or organizational priorities.
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Manage the development of templates, content and collateral for ongoing stewardship activities
- Maintain an up-to-date and deep knowledge of UNICEF’s work, leadership and content resources (in Canada and UNICEF global) as well as industry best practices in communications and stewardship, especially as it relates to identifying opportunities to communicate to supporter audiences.
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Support for donor stewardship events and activities as needed
Stewardship Strategy (20%)
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Identify opportunities to evolve and grow our stewardship, reporting and communications processes and resources in order to continuously improve donor/partner satisfaction and enhance their relationship with UNICEF Canada.
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Work with Communications team to identify opportunities to strategically recognize and profile high value donors and partners through various channels in line with donor interests while leveraging key UNICEF moments and milestones.
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Lead stewardship planning and recognition initiatives to support Women UNlimited member engagement and retention, and strategically leverage key moments to promote the fund when and where appropriate
- Support relationship managers to provide insights and recommendations for best practices to cultivate, recognize, engage and retain partners/donors
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Identify opportunities for process improvements and efficiencies and collaborate across internal teams to implement while ensuring that fundraising activities and operational requirements and business rules are aligned.
Project Management and Operations (20%)
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Create and implement cross-functional project plans, workback schedules, tracking and tools to support the team’s ability to manage delivery of stewardship and reporting requirements on schedule through Asana and other organizational tools
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Maintain positive relationships with relationship/partnership managers and collaborative partners across teams to facilitate the creation and delivery of stewardship materials in a timely manner.
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Proactively input, monitor and prompt key stewardship and engagement activities ensuring we are achieving key milestones such as timely delivery of thank you letters, reporting and recognition and others as outlined in the benefits matrix and partnership agreements.
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Support UNICEF Canada’s giving circles, with quarterly update communications and the planning of annual granting and reporting symposium for Women UNlimited (in person, virtual and hybrid) in collaboration with International Programs team members and Relationship Managers
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Manage documentation and maintain up to date records in CRM and SharePoint around gift renewal, pledge payment schedules, gift agreements and invoice administration in coordination with Relationship Managers and the Director and VP of Development.
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Conduct regular reviews of stewardship requirements for donors with team members and adjust plans as needed; attend and contribute to team meetings
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Manage and track required documentation and partnership agreements such as legal agreements, contracts & donor commitments, ensuring they are up to date
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Review weekly gift report for proper gift acknowledgments at the Executive level where required
- Ensure all reporting and stewardship activities are captured in Raiser’s Edge and support the Development Team with RE administration as needed.
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Provide insight and recommendations to the development and implementation of annual operating plans, collaborating with Directors and program managers on annual budgets/resourcing, program reviews and progress.
Qualifications, Competencies & Skills
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A post secondary degree, diploma or equivalent years’ work experience with a focus in communications, fundraising or other related discipline.
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A minimum of three (3) plus years’ related work experience
- Results-driven with the ability to work in a fast-paced environment, prioritize and multi-task, while being organized, detail-oriented, with strong follow through.
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Proven ability to collaborate with internal stakeholders at all levels and ability to coordinate complex projects across teams along with customer service skills; sound judgement and risk management.
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Demonstrates strong understanding of what donors are looking for and industry best practice and provides a supporter-centric approach to their work.
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Superior verbal and written communication skills, with proven ability to create clear, compelling and visually engaging donor communications and impact reports
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Strong proficiency in developing donor-facing materials end to end from concept and messaging to layout and design
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Excellent computer skills and in-depth knowledge of programs like Microsoft Office, Raiser’s Edge (and/or other fundraising, relational databases)
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Design experience with Canva, InDesign or related creative software (an asset)
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English/French bilingualism (an asset)
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Experience with Asana or other similar project management tools (an asset)
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Comfortable with occasional flexible hours to accommodate time differences, evening/ weekend events, donor support or organizational resource management.
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A knowledge of and interest in UNICEF’s mission and values.
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Respect and Inclusiveness (Level 1)
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Works Collaboratively with Others (Level 1)
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Supporter Focus (Level 1)
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Thinks & Acts Strategically (Level 1)
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Drive to Achieve Impactful Results (Level 1)
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Knowledge Sharing and Learning (Level 1)
An Employer of Choice: What We Offer
UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and has a high impact.
Members of the UNICEF Canada team have access to the following employee benefits:
A ROBUST COMPENSATION PACKAGE
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Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account
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Life, AD&D, & Long-Term disability insurance coverage
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Employer match contributions (5%) to a Group Pension Plan
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Access to parental leave top-up
A COMMITMENT TO WELLNESS
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Fixed hybrid work environment to balance connection and collaboration with the work-life integration needs of our team
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Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)
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10 paid sick days & 2 personal days
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9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
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Discounted rate for a GoodLife gym membership
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Access to an Employee and Family Assistance Program
A CULTURE OF LEARNING & GROWTH
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Access to a comprehensive global learning platform with over 1600 courses, webinars & resources
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Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
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Opportunities to access both local & global stretch assignments
AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE
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Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal
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Easily accessed by public transit and a short walk from several parking locations
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Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees
A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK
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Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
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You’ll join a global UNICEF family with a shared commitment to impact the lives of children
Our Commitment to Inclusive Workplaces & Recruitment
UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.
At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure fair and thoughtful hiring experience.
How to Apply
Please submit your resume and cover letter as one document to
[email protected] by
11:59PM EST on June 30, 2026. Please reference Senior Officer, Stewardship & Operations in the subject heading. UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).
