Summary
CSN Collision is seeking a detail-oriented Repair Planner to lead and manage the repair planning process. This role is responsible for ensuring all repair files are complete, accurate, and profitable from initial disassembly through to final file closure.
The Repair Planner reviews estimates for accuracy, prepares supplements post-disassembly, and ensures all billable items and OEM procedures are properly captured and communicated. Acting as a key link between estimating and production, this role ensures repairs are executed to standard and are fully documented for billing.
Job Description
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Review repair estimates for completeness, accuracy, and profitability, ensuring all labour, parts, and operations are properly captured
- Conduct thorough post-disassembly assessments and prepare detailed supplements to reflect the full scope of repairs
- Verify that all billable items, including labour, materials, and OEM-required procedures, are accurately documented
- Ensure all repairs are planned and performed in accordance with OEM guidelines, including scanning, calibrations, corrosion protection, and weld testing
- Prepare and communicate clear repair plans and documentation to production teams to support quality and efficiency
- Take ownership of the full repair file lifecycle, ensuring all documentation is complete and files are ready for billing and closure
- Identify and resolve discrepancies early to prevent delays, rework, or insurer rejections
- Communicate with insurers and adjusters to confirm repair scope, obtain approvals, and support proper reimbursement
- Monitor file quality and identify opportunities for process improvements and increased accuracy
- Utilize estimating software effectively, including reviewing assignments and understanding insurer requirements and terminology (e.g., loss of use, betterment, deductible, endorsements)
- Identify upsell opportunities and communicate them to the estimating team
- Capture high-quality photos of vehicle damage in accordance with shop and insurer requirements
- Determine when disassembly is required to produce an accurate repair plan (ARP process)
Perform other duties as assigned by management
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Requirements
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Utilize Mitchell Connect and Audatex software. Body Shop Connect, Collision link, Parts bridge, Progi Parts, Carpartpro, APU, Tesla epc, Repair Logic, Repair Stack,
- At least 3 to 5 years of experience working as a Collision Estimator
- At least 5 years’ experience with Mitchell Connect and Audatex at a high proficiency level.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Valid Class 5 Driver's License with clean abstract.
- Knowledgeable and be up to date in various Insurance “DRP” practices/guidelines.
- I-CAR training would be an asset.
- OEM Specific Training an asset.
- Be professionally dressed and be a great CSN ambassador
Personal Attributes:
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Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
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Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers.
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Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions.
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Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
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Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
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Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
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Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.
On-the-Job Exposure to the following elements:
- Fumes
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Dirt
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Chemicals/Toxins
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Hazards
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Heat/Cold
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Noise
Benefits
What we offer:
- Benefits
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Vacation time
- Personal Days
- Career Path: As CSN continues to grow, other career opportunities may become available.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.
