Operations Manager
Location: Edmonton, AB
Position Type: Permanent, Full-Time
Work Arrangement: On-site
Company Overview
The Jaffer Group of Companies is seeking an experienced and results-driven Operations Manager to support the growth and performance of one of its operating divisions. This role is best suited for a hands-on leader with strong people management, project management, and operational execution experience. The successful candidate will be responsible for leading teams, coordinating multiple projects, managing timelines and resources, and ensuring work is delivered efficiently, accurately, and on schedule.
We are looking for someone who can bring structure, accountability, and follow-through to a fast-paced business environment.
Position Overview
The Operations Manager will oversee daily operations with a strong focus on team leadership, project delivery, workflow coordination, and performance management. This role will work closely with senior leadership to ensure projects are properly planned, staffed, tracked, and completed to expectations.
The ideal candidate has proven experience managing people, assigning work, monitoring performance, resolving issues, and keeping projects moving forward. This is not a purely administrative role; it requires someone who is comfortable leading teams, making decisions, coordinating priorities, and holding people accountable.
Experience with budgeting, cost control, productivity tracking, or P&L responsibility is considered a strong asset.
This position offers a competitive compensation package, comprehensive benefits, and opportunities for growth within a diverse and expanding organization.
Key Responsibilities
- Lead, mentor, and manage supervisors, team leads, and operational staff, fostering a culture of accountability, teamwork, and continuous improvement.
- Oversee day-to-day operational activities to ensure quality, efficiency, and timely completion of work.
- Manage projects from planning through execution, including scheduling, resource allocation, tracking progress, and resolving operational issues.
- Monitor project performance, workflow, and capacity to ensure deliverables are completed on time and in alignment with business expectations.
- Support budgeting, cost control, productivity tracking, and overall P&L performance for the operation.
- Identify opportunities to improve processes, reduce inefficiencies, strengthen productivity, and support scalable growth.
- Work closely with senior leadership to develop and implement operational strategies, policies, procedures, and performance goals.
- Prepare regular reports on operational performance, project status, staffing needs, risks, and improvement opportunities.
- Manage relationships with internal stakeholders, clients, vendors, or partners as required.
- Support workforce planning, training, performance management, and staff development.
- Ensure compliance with company policies, confidentiality requirements, safety standards, and applicable operational procedures.
- Develop and maintain procedural documentation, training resources, and standard operating processes.
- Lead special projects and strategic initiatives as assigned by senior leadership.
Qualifications and Requirements
- Minimum 3–5 years of direct management experience leading teams in an operational, project-based, service-based, production, logistics, administration, data, records, or business services environment.
- Demonstrated experience managing people, including assigning work, coaching staff, addressing performance issues, and building team accountability.
- Strong project management experience, including planning, scheduling, tracking progress, managing resources, and resolving project issues.
- Experience with budgeting, cost control, financial reporting, margin awareness, or P&L accountability is strongly preferred.
- Proven ability to improve workflows, optimize processes, and drive operational efficiency.
- Strong leadership, communication, and interpersonal skills, with the ability to motivate teams and hold people accountable.
- Analytical and problem-solving skills with the ability to make sound, data-informed decisions.
- Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- High attention to detail and commitment to quality.
- Proficiency with Microsoft Office, including Excel, Word, Outlook, and other business software.
- Experience in a service-based, production, information management, processing, or business operations environment is considered an asset.
- Must be able to work on-site in Edmonton, AB.
Ideal Candidate Profile
You are a practical, hands-on leader who understands how to balance people, projects, clients, and financial performance. You are comfortable working with both senior leadership and front-line teams, and you know how to turn business goals into clear operational action.
You bring structure, accountability, and calm problem-solving to a busy environment. You are motivated by improving how work gets done, developing people, and helping a business operate more efficiently and profitably.
How to Apply
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $60,000.00-$70,000.00 per year
Language:
Work Location: In person
