The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.
In Your Role You Will
- Process bi-weekly, semi-monthly, and monthly payroll for employees in Alberta, British Columbia, and Ontario, ensuring accuracy and adherence to payroll deadlines.
- Manage and resolve payroll discrepancies and issues promptly and effectively.
- Coordinate with HR, IT and Finance teams to ensure accurate employee data management in the HRIS (Human Resources Information System) and payroll systems.
- Stay updated on provincial payroll legislation and labor laws in Alberta, British Columbia, and Ontario to ensure compliance.
- Prepare and submit payroll-related reports, including tax filings, WCB (Workers' Compensation Board) reports, and union dues calculations.
- Respond to employee inquiries regarding payroll matters, including pay discrepancies, deductions, and tax withholdings.
- Support HR initiatives and programs related to payroll and benefits improvements and collective agreement changes.
- Collaborate with the HRIS Specialist to resolve system issues and ensure seamless payroll processing.
- Manage year-end payroll activities, including preparation of T4s, ROEs (Records of Employment), and other statutory reporting requirements.
- Uphold high standards of customer service excellence in all interactions and deliverables
- Coordinate and administer employee benefits programs such as health insurance, dental and vision plans, life insurance, retirement plans, pension and other voluntary benefits.
- Coordinate open enrollment periods, plan renewals, contract premium updates, ensuring compliance with payroll deadlines.
- Serve as the primary point of contact for employee inquiries regarding benefits coverage, eligibility, claims, and related issues.
- Collaborate with benefits providers and brokers to resolve issues and ensure accurate administration of benefits programs.
- Verify and input employee data changes, including new hires, terminations, salary adjustments, and deductions.
The Position
Payroll is about much more than processing pay - it is about ensuring every employee-owner is supported accurately, consistently, and with care.
At Taproot, our Payroll & Benefits team plays a critical role in the employee experience. We support more than 800 employees across Alberta, British Columbia, and Ontario, each with unique collective agreements, benefit plans, pension programs, funding models, and operational requirements. No two days are exactly alike, which makes this an exciting opportunity for someone who enjoys variety, problem-solving, and continuous learning.
We are looking for a Payroll Specialist who takes pride in owning their work, is naturally curious, and enjoys finding better ways to support employees and improve processes. This role is ideal for someone who enjoys diving into details, asking questions, learning new systems, and collaborating with others to solve challenges.
You will join a small, highly collaborative Payroll & Benefits team that values teamwork, knowledge-sharing, and supporting one another. We work hard, have fun together, and celebrate learning something new every day. As Taproot continues to grow, you'll have the opportunity to expand your knowledge across multiple provinces, collective agreements, pension plans, benefit programs, and evolving HR technology platforms.
This role offers a unique opportunity to develop broad expertise in payroll, benefits administration, HR systems, compliance, and employee support while making a meaningful impact on the lives of our employee-owners and the people we serve.
We are looking for someone who enjoys taking ownership, embraces challenges with optimism, and is excited to grow alongside a dynamic and purpose-driven organization.
Schedule:
One (1) permanent full-time position with a weekly schedule of 40 hours. Taproot may consider converting this position to part-time with a weekly schedule of 35 hours which will be discussed during an interview.
Monday through Friday, 08:30-16:30
The position is currently scheduled to be based out of the Support Staff office in Langley, BC and is open for a hybrid remote model which will be discussed during an interview.
Mandatory Pre-Employment Screenings and Checks
***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
You are someone who takes ownership of your work and approaches challenges with curiosity, professionalism, and a commitment to continuous improvement. You enjoy learning new things, collaborating with others, and finding solutions that make processes better for employees and the organization.
In addition, you bring:
- 3–5 years of experience in Canadian payroll and benefits administration
- Payroll Compliance Professional (PCP) or Payroll Leadership Professional (PLP) designation, or a desire to pursue professional payroll education
- Strong understanding of payroll legislation, employment standards, and benefits administration practices
- Experience working with unionized payroll environments considered a strong asset
- Confidence working with technology and an eagerness to learn and embrace new HRIS and payroll systems
- Excellent communication and relationship-building skills with the ability to work effectively with employees, managers, vendors, and colleagues
- Strong attention to detail while balancing multiple priorities in a fast-paced environment
- A proactive, solution-focused mindset and willingness to step up when needed to support the team
- Commitment to confidentiality, integrity, and exceptional customer service
Most importantly, you are a team player who values collaboration, enjoys learning, and wants to contribute to a workplace where people genuinely support one another and take pride in the impact of their work.
Why Join Our Payroll & Benefits Team?
- Be part of a small, supportive, and highly collaborative team
- Develop expertise across multiple provinces, collective agreements, pension plans, and benefit programs
- Work with evolving HRIS and payroll technologies in a growing organization
- Enjoy meaningful work that directly supports more than 800 employee-owners
- Learn something new every day in a role that combines technical expertise, problem-solving, and people support
- Join an employee-owned organization where your voice, ideas, and contributions truly matter
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Matching RRSP plan for eligible employees within Alberta
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
Website reference
For more information on Taproot Community Support Services visit our website: taproot.ca
Closing Statement
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
