Description
As the Technical Solutions Manager within the Xe Platform team, you will be the go-to resource throughout the onboarding lifecycle. You will support Sales with pre-sales demos and solutioning including understanding requirements and feature specifications. As the technical lead within a business-focused team, you will represent the business and translate Client requests and requirements, working closely as the critical bridge between Sales, Product, and Technology teams.
This role is not behind-the-scenes and requires excellent customer-facing presence and cross-functional collaboration skills to connect with Prospects, Partners, Clients and the wider Xe organization. You will be a key component of the Platform go-to-market lifecycle from discovery to solution design through implementation and launch.
OUR PRINCIPLES-
AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
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RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
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COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
ROLES & RESPONSIBILITIES
The Technical Solutions Manager is responsible for planning, organizing, and managing technical ERP and API integrations from supporting Sales in pitches to launch including: scoping integration requirements with prospective clients, conducting product demos, supporting testing, and owning timelines and work streams to ensure projects are delivered on-time and within scope.
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Become the trusted technical advisor to Prospects, Clients and Partners for Xe’s Platform solutions
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Develop a deep understanding of integrated solutions to guide Prospects and Partners to the solution of best fit for their business and technology needs
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Deliver demos that highlight key features and benefits, customizing the demo and delivery to speak to the specific prospect needs
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Document and analyze feedback, pain points and new feature requests for the Product team to inform and drive the roadmap for continuous product improvement
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Manage timelines, project risks, and issues
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Develop detailed integration plans and schedules
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Provide pre- and post-sales technical support to Clients, Prospects and Partners
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Own the end-to-end technical onboarding of new Clients through to go-live
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Identify and manage integration dependencies and critical path activities
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Assist in communicating technical documentation and resources to support client onboardingCollaborate cross-functionally with sales, product, compliance, and engineering teams Faciliate team and cross-functional meetings to manage priorities and deliverables
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Ensure compliance with company policies, procedures, and standards
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Stay up to date on embedded finance and international payments market trends including competitor solutions
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Experience in a technical pre-sales, solutions engineering, integration management, or technical project management, preferably in embedded finance, fintech or payments
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Strong knowledge of project management methodologies and tools with strong attention to detail to track initiatives, projects, and deliverables
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Familiarity with ERP platforms (e.g. Microsoft Business Central, Sage) is a strong advantage
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Excellent communication skills are required; ability to commuicate complex technical information to various parties including non-technical members of the organization and client counterparts
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Experienced in explaining the use of and consuming APIs using RESTful architecture
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Comfortable collaborating with product team on custom flows (eg. experience with Figma or similar); to design solutions that meet custom requirements
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Knowledgeable in integrations between different systems and platforms using various APIs and technologies
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Collaborative work style with the ability to work independently and as part of a team, unifying approach across internal teams
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Self-starter that aims for continuous improvement
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Champion for the Prospect, Client or Partner internally and develop strong relationships with key internal colleagues to ensure a proactive approach to external counterpart needs
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Bachelor's degree required
PERKS & BENEFITS-
Competitive Salary & Discretionary Bonus
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3 weeks paid vacation
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5 Personal Days
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Paid day off for your Birthday
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Healthcare
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Life & Disability insurance
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Matched employer RRSP contribution (subject to limits)
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Discounted Euronet Employee Share Purchase Plan (ESPP)
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Plumm Mental Health and Wellbeing
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Volunteering day for a charity of your choice
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on
[email protected]
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
