About Us
We are a new, community-focused walk‑in and family practice clinic in Scarborough, Ontario, providing timely and comprehensive primary care in a welcoming environment. We are building a small, collaborative team that values professionalism, efficiency, and compassionate patient care.
Position Overview
This is a dual-role position combining front-desk medical receptionist duties with clinical support responsibilities. You will manage patient flow from first contact to visit completion while also performing routine nursing/clinical tasks such as vitals, blood draws, injections, and exam room preparation under physician direction and within your scope of practice.
Key Responsibilities
Reception and Administrative Duties
- Greet and register patients in a professional, courteous manner (in‑person and by phone).
- Answer incoming calls, respond to patient inquiries, and route calls appropriately.
- Schedule, confirm, and reschedule appointments for walk‑in and family practice patients using the clinic EMR.
- Check patients in and out, verify OHIP and other insurance information, and ensure accurate demographics and contact information.
- Manage waiting room flow, communicate expected wait times, and coordinate with physicians to optimize scheduling.
- Process referrals, requisitions, and specialist appointments as directed by physicians.
- Manage incoming and outgoing faxes, emails, and correspondence (lab results, imaging, consult notes).
- Scan, upload, and file documents in the EMR, ensuring accurate and timely charting.
- Assist with basic billing-related administrative tasks (e.g., OHIP and third‑party billing support) as directed.
- Maintain a clean, organized reception and waiting area and ensure patient privacy and confidentiality in line with PHIPA requirements.
Clinical and Nursing Support Duties
- Prepare exam rooms between patients, including changing exam table paper, cleaning basic surfaces, and ensuring rooms are stocked.
- Take and document patient vitals (e.g., height, weight, temperature, blood pressure, pulse, oxygen saturation) in the EMR.
- Perform phlebotomy/blood draws, specimen labeling, and handling in accordance with clinic protocols and Ontario standards.
- Administer vaccines and other injections (e.g., IM, SC) as ordered by the physician and within your scope of practice.
- Assist with point‑of‑care testing (e.g., glucose, urine dip, pregnancy tests), ECGs, and basic procedures as directed by the physician.
- Accurately document clinical notes, measurements, administered injections, and procedures in the EMR, following physician instructions and clinic policies.
- Assist physicians during examinations and minor procedures, including patient preparation and positioning.
- Monitor and maintain stock of clinical supplies (needles, vacutainers, swabs, gloves, gowns, table paper, disinfectant, vaccines, etc.) and assist with ordering.
- Follow infection prevention and control procedures, including hand hygiene, surface disinfection, and sharps and biohazard disposal.
- Assist with basic instrument cleaning and sterilization workflows according to clinic policies.
- Support implementation of clinic protocols for chronic disease management, vaccinations, and preventive care as directed.
Qualifications and Requirements
Registered Practical Nurse (RPN) in Ontario
- Current registration in good standing with the College of Nurses of Ontario (CNO).
- Experience in a primary care, walk‑in, or outpatient clinic setting is an asset.
OR
Medical Office / Clinical Assistant with Phlebotomy Competency
- Completion of a recognized Medical Office Assistant, Medical Laboratory Assistant, or related healthcare program that includes phlebotomy training.
- Demonstrated competency and confidence in venipuncture and specimen handling.
Additional Requirements
- Minimum 1–2 years of experience in a medical clinic, family practice, walk‑in clinic, or similar healthcare setting preferred.
- Proficiency with electronic medical records (experience with OSCAR/Accuro/PS Suite or similar EMR is an asset).
- Strong verbal and written communication skills in English; additional languages common in Scarborough are an asset.
- Excellent customer service skills and professional telephone etiquette.
- Strong attention to detail, accuracy in documentation, and ability to multi‑task in a fast‑paced environment.
- Demonstrated ability to maintain patient confidentiality and comply with PHIPA and clinic privacy policies.
- Reliable, punctual, and able to work independently and as part of a small, collaborative team.
Schedule
- Full‑time, approximately 40–45 hours per week.
- Must be able to work Monday to Saturday (final schedule to be confirmed based on clinic hours).
Compensation and Benefits
Hourly wage: 22.00 – 27.00 CAD per hour, based on qualifications and experience.
Benefits:
- Paid vacation and statutory holidays in accordance with Ontario ESA
- Staff discounts on clinic-affiliated services and medications
- Free On site Parking
- Opportunities for further training and professional development
- Potential for additional health benefits as the clinic grows.
How to Apply
Please submit your resume (and cover letter, if available) outlining your relevant experience and whether you are applying as an RPN or as a Medical Assistant/Phlebotomy‑qualified candidate. Shortlisted candidates will be contacted for an interview.
Pay: $22.00-$27.00 per hour
Benefits:
- On-site parking
- Paid time off
Application question(s):
- Do you have phlebotomy/blood draw experience in a clinical setting?
- How many years of experience do you have working in a medical clinic or family practice setting?
- Are you an RPN currently registered and in good standing with the College of Nurses of Ontario (CNO)
Language:
Work Location: In person
