PURPOSE OF THE POSITION
Reporting to the Director of People and Culture, and in accordance with Banyan Policy, Practice & Procedure Manual, the Manager, Human Resources is knowledgeable about industry trends, best practices and will provide professional advice, insight, expertise and support to Banyan’s Management Team in a broad range of human resource functions.
The Manager, Human Resources will have strong business sense allowing them to anticipate, understand and provide business solutions that contribute to the growth of our employees, while building collaborative relationships inside and outside the organization. This position promotes the People Centered Workplace culture through the development and delivery of people solutions to our programs, supported by organizational scorecards and robust reporting.
POSITION RESPONSIBILITIES
· Manage the day to day human resources functions including but not limited to labor relations, employee engagement, occupational health & safety and HR management.
· Provide advice and counsel on employee/labor relations.
· Foster a culture of fairness and equity throughout the organization.
· Oversee the Employee Engagement program and the development of enterprise tools and resources to support HR and Managers to drive employee engagement across all employee demographics.
· Attendance and absentee management including strategic planning to be proactive.
· Monitor staff on leave of absences and maintain a safe Return to Work program for injured staff.
· Implement and ensure compliance with relevant legislations and organizational operating policies.
· Prepare monthly reports on KPIs, trends, risk management, outcomes and action plans in regards to organizational development and performance scorecard.
· All incidents, accidents, and other hazardous occurrences affecting Banyan’s staff, client or the organization are to be reported, tracked, investigated, and mitigating action taken according to Banyan policy.
ROLE COMPETENCIES
· Change Implementation: ability to lead and champion change in a positive way.
· Implementing Decisions: effective utilization of staff and physical resources to achieve program goals and requirement.
· Problem-Solving Skills: develop strategies using a systems thinking approach. Identify and analyze problems so that viable solutions are found.
· Labor Relations: ability to manage in a unionized environment within the Collective Agreement.
· Financial Knowledge: ability to understand financial information and how programming can impact financial results.
· Regulatory & Safety Compliance: follows legislation and other regulations to provide a safe working environment.
· Managing Multiple Priorities: ability to remain calm and multi-task within a multi-disciplinary environment.
· Team Supervision: lead program within a multi-disciplinary approach, facilitating collaboration and effective teamwork practices.
· Team Building: inspires and fosters team commitment, spirit, pride and trust. Facilitates cooperation and motivates team members to accomplish group goals.
· Managing Performance: providing constructive feedback to staff, discipline and conducting annual performance reviews guided by policy.
Program Specific:
Labor Relations Management
· Key liaison between business unit manager of labor unions and Banyan.
· Provide advice and strategies to Managers in regards to union management, aligning with the collective agreements and legislation (grievances, bargaining, etc).
· Responsible for reviewing all collective agreements in conjunction with managers, providing ideas that align with organizational polices.
· Conduct research regarding labor relations issues, trends and best practices including research to support the collective bargaining process.
· Interpret and administer advice and guidance with respect to employment legislation, employment standards and human rights across Canada including as it as it relates to bargaining units.
· Provide research, consultation and assistance to program manager for grievances, conciliation, mediation and arbitration.
· Support collective bargaining, participating in person where required.
· Ensure the management team is informed of emerging risks related to labour relations matters.
· Prepare briefing memos and summaries that inform executive team on labour relations matters.
Employee Engagement & Communication
· Champion a high-performance environment and partner with colleagues to implement a people centered strategy that attracts, retains, develops, and motivates employees by fostering an inclusive work environment.
· Oversee the Employee Engagement Program and the development of enterprise tools and resources to support HR and Business Leaders to drive employee engagement across all employee demographics.
· Proactively develop new ideas - both big and small - to create memorable moments that surprise and delight throughout the employee experience (eg. Mental Health Week, Nurses week, etc).
· In liaison with the leadership team, contribute to the design, implementation and management of effective Recognition & Engagement Programs to reward staff contributions.
· Create and manage performance targets in the area of employee engagement, trends, patterns in relation to culture, and KPIs.
· Create effective written communications and work with corporate to develop an internal communications strategy.
Human Resource Management
· Maintain a Human Resources Information System (HRIS) including the data collection and regular reporting of organizational wide performance measures.
· Participates as a key contributor to an employee relations strategy which cultivates trust, accountability, individual participation, and commitment
· In liaison with the management teams design, implement and manage organization-wide effective leadership, employee development and talent management initiatives to address capacity/knowledge gaps among staff.
· Drive talent management through the organization, at all levels, including development and retention plans for top talent and/or critical roles and performance management strategies.
· Development and management of performance training/capacity building for all levels of employees that will drive positive and measurable impact on the culture and performance of the organization.
· Manage the implementation of key performance measures, core competencies and core values and ensure they are included in the performance appraisal system.
· Provides input, advice, and planning on resourcing requirements, candidate selection, hiring practices, onboarding of new employees and ensures appropriate bench strength and competencies to support continued business growth and success.
· Analyze job requirements for all existing and new roles within the organization.
· Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and counsel, and perhaps discipline employees as appropriate.
· HR policy management: create, review and recommend human resource policies and procedures.
· Ensure legal compliance by monitoring and implementing applicable human resource federal and provincial requirements.
· Manage proper record retention of all HR related documentation and staff personnel files.
· Manage the application process of Summer Career Development Job Grants through HRDC and other proposal writing in regards to HR.
· Create and track indicators for Organizational Development and Performance scorecards.
Occupational Health & Safety (OHS)
· Member of all Joint OHS committees, overseeing adherence to legislation.
· Coordination of employee incidents, providing detailed analysis of these to the internal Quality Committee.
· Advisor to leadership regarding analysis and risk management of employee incidents.
· Create, analyze and prepare monthly HR and Organizational Development & Performance reports including scorecards complete with trends, industry movements, targets, outcomes, variances, KPIs and action plans.
QUALIFICATIONS
· University degree with focus on Human Resources Management.
· CHRP/CHRL designation is required.
· Minimum Ten (10) years’ experience in a Human Resources role.
· Not for Profit, government funded agency experience preferred.
· Philosophy of fairness, equity, and accountability in your approach to human resources.
· Strong understanding and knowledge of all Federal and Provincial Employments Standards, Occupational Health & Safety, Human Rights, etc.
· Previous experience as an advisor to senior management on all employee related issues.
· Competent in the use of Microsoft Office suite applications and human resources information systems.
· An acceptable and valid Criminal Record Check/Vulnerable Sector Screening must be provided and maintained at the candidate’s expense prior to and throughout employment.
WORKING CONDITIONS
· The Manager, Human Resources will conduct business from the designated office where standard office working conditions and the use of standard office equipment will apply.
· Working on the computer and sitting for extended periods of time.
· Hours of work will regularly fall within normal business hours, however occasional evening, weekend and holiday hours may be required based on operational needs.
· Travel required: must have own vehicle and valid driver’s license.
Banyan is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Banyan is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff.
We are committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to an employment opportunity, please advise our Manager of Human Resources or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Please Note:
This posting is for an existing vacancy.
We use AI based tools to assist with the screening and assessment of applications as part of our hiring process.
PLEASE FORWARD YOUR RESUME AND LETTER OF INTEREST BY NO LATER THAN JULY 03, 2026 TO:
[email protected]
Human Resources
Banyan Community Services
688 Queensdale Avenue East, Suit 2B Hamilton, ON L8V 1M1
(905) 549-9011 (fax)
Job Type: Full-time
Pay: $92,641.00-$98,984.00 per year
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Education:
- Bachelor's Degree (required)
Experience:
- HR Management: 10 years (required)
Licence/Certification:
Work Location: In person
