What will you do?
- Create and maintain comprehensive documentation including flowcharts, standard operating procedures, business requirements, business case, testing plans, project status updates and relevant reporting.
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Analyze HR operational processes and workflows to identify root cause and areas for improvements, optimization and automation
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Facilitate workshops and interviews with stakeholders and subject matter experts to gather requirements and understand root causes.
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Support the design of new processes while collaborating with senior members of the team, as well as Technology and Digital Solutions teams.
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Monitor process performance metrics and KPIs to measure success and opportunities for further enhancements
What do you need to succeed?
Must-have
- Proficient in business process design and requirement gathering methodology and tools.
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Experience in payroll related conversion or transformation programs
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Excellent analytical and problem solving skills with a keen eye for detail
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Excellent communication and presentation skills
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Experience using data and metrics to determine and drive opportunities for improvement as well as telling a story
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Proficient in process modeling tools (eg. Visio) and project documentation tools
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Adaptable to shifting priorities and constraints. Ability to manage scope creep, propose workarounds, and balance stakeholder demands.
Nice-to-have
- Experience in business change management, with a focus on innovative tool or techniques and digital adoption
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Familiarity with HR processes, tools and payroll related employment regulations and filings.
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Certification in Lean Six Sigma or Agile
What’s in it for you?
We thrive on the challenge to be our best. Our team is defined by progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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Approachable and caring leaders who support your development through coaching and managing opportunities
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Work in a dynamic, collaborative, progressive, and high-performing team that prioritizes employee well-being and work-life balance (“burnout” is not in our vocabulary)
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Opportunities to do challenging work
Job Skills
Commercial Acumen, Critical Thinking, Decision Making, Long Term Planning, Organizational Change Management
Additional Job Details
20 KING ST W:TORONTO
Toronto
Canada
37.5
Full time
HUMAN RESOURCES & BMCC
Regular
Salaried
2026-07-23
2026-08-17
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
