Visitor Experience Ambassador (Flex and Part-time)
Location: Studio Bell, home of the National Music Centre, Calgary
Reporting to: Manager, Visitor Experience
Commitment to fair hiring practices
National Music Centre (NMC) believes in the power and importance of fair hiring practices in the workplace. We ensure equal opportunity for all qualified applicants and encourage people of all visible minorities, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.
About this position
The Visitor Experience Ambassador is at the heart of the Studio Bell experience, creating meaningful, memorable, and welcoming interactions for all who engage with the National Music Centre. As a front-line representative of Studio Bell, this role helps bring the stories, sounds, and cultural impact of music in Canada to life through outstanding hospitality, audience engagement, and guest service.
Reporting to the Manager of Visitor Experience, the Visitor Experience Ambassador welcomes and supports a diverse range of guests, including museum visitors, members, artists, performers, donors, volunteers, community partners, event attendees, school groups, and tour groups. Through engaging conversations, thoughtful recommendations, and knowledgeable interpretation of exhibits and programs, this role helps foster curiosity, discovery, and connection throughout Studio Bell.
As part of delivering an end-to-end visitor experience, the Visitor Experience Ambassador supports admissions, memberships, ticket sales, and occasionally café and gift shop operations. This role helps ensure guests enjoy a seamless and welcoming experience across all visitor touchpoints by providing information, facilitating transactions, offering personalized recommendations, and maintaining a high standard of service throughout Studio Bell.
The successful candidate is an enthusiastic communicator who enjoys working with people from all backgrounds and creating inclusive, inspiring experiences. While supporting admissions, memberships, ticket sales, and operations as required, the primary focus of this role is ensuring every guest feels welcomed, informed, and connected to the National Music Centre's mission and offerings.
Applicants for this position must have flexible availability, including weekends, evenings, and some daytime weekday availability.
Responsibilities
Audience Engagement and Guest Experience
- Create welcoming, inclusive, and engaging experiences for all guests throughout Studio Bell.
- Serve as an ambassador for the National Music Centre, sharing information about exhibitions, collections, programs, events, and the organization's mission.
- Foster meaningful connections between guests and Studio Bell's stories, spaces, and experiences through conversation and engagement.
- Encourage exploration and discovery by providing personalized recommendations based on guest interests and needs.
- Deliver engaging and accurate information about the NMC collection, current exhibitions, visitor amenities, café offerings, and retail experiences.
- Adapt communication styles to support a wide variety of audiences, including families, school groups, tourists, members, artists, event attendees, and community partners.
- Anticipate guest needs and respond with professionalism, warmth, and a solutions-focused approach.
- Support tours, interpretive experiences, public programs, and special events as required.
- Create a seamless end-to-end visitor experience by supporting and promoting Studio Bell's exhibitions, programs, events, café, and retail offerings.
- Engage guests throughout their visit by providing recommendations that enhance their overall Studio Bell experience.
- Contribute to a positive, accessible, and memorable experience for every guest.
Admissions, Retail, Café, and Front-of-House Support
- Assist guests with admissions, membership purchases, and ticket sales through point-of-sale and online systems.
- Promote NMC Memberships by communicating the value and benefits of membership.
- Occasionally support daily operations of the National Music Centre Gift Shop and Cafe while delivering exceptional customer service.
- Respond to guest inquiries in person, by phone, and by email.
- Support guest registration, check-in, and audience services for events and programs.
- Communicate knowledgeably about upcoming programs, performances, exhibitions, retail offerings, and café services at Studio Bell.
- Maintain awareness of programming, services, amenities, retail products, and café offerings to provide accurate and timely information.
- Promote and recommend retail merchandise, memberships, programs, and other visitor offerings that enhance guest engagement.
- Support operational readiness of visitor-facing spaces.
- Provide operational coverage across admissions, retail, and café areas to ensure a seamless guest experience during daily operations, peak periods, and special events.
Operational Excellence
- Follow all health, safety, security, and operational procedures to support a safe and enjoyable experience for guests and staff.
- Handle cash, admissions, and point-of-sale transactions accurately and responsibly.
- Support opening and closing procedures as required.
- Complete required training and maintain proficiency across admissions, retail, café, and visitor experience functions.
- Follow cash handling, health, safety, and operational standards applicable to café and retail operations.
- Collaborate with colleagues across departments to deliver exceptional guest experiences.
- Support cross-functional coverage across visitor experience areas to ensure service continuity and operational excellence.
- Perform other related duties as assigned.
Qualifications
- Flexible availability including evenings and weekends
- Previous experience in customer service, retail and/or hospitality is an asset
- Previous Box Office experience is an asset
- Knowledge and comfort with POS and computer systems
- Enjoy interacting with the public, meeting new people, collaborating with internal staff, and partnering with volunteers
- Excellent communication skills
- Fluency in English
- Fluency in French or another language is an asset
- Ability to communicate with visitors of all ages and demographics
- Ability to anticipate, understand, and respond to the needs of all visitors to meet or exceed their expectations and establish an outstanding experience
- Ability to assess situations to determine the importance, urgency and risks, and make clear decisions to ensure the safety and security of visitors
- General knowledge and interest in music, the city of Calgary, and local tourist attractions
Key Relationships
- Director of Administration
- Manager, Visitor Experience
- Visitor Experience Team Lead
- Visitor Experience and Retail Coordinator
- Visitor Experience and Café Coordinator
- Event Staff and NMC Volunteers
- Visitors and the General Public
This part-time position offers a flexible schedule with hours ranging between 4–40 hours per week at a rate of $16.00 per hour.
Qualified applicants should apply with their resume in PDF form no later than July 31, 2026. Please ensure that your full name is in the file name (ex: Smith_John_cover_letter_resume) and the subject line of your email is: Visitor Experience Ambassador (Part-time). We ask for no phone calls.
Job Type: Part-time
Pay: $16.00 per hour
Work Location: In person
