Do you believe health care should go where it’s needed most? Are you a skilled driver with a heart for community service and a passion for supporting Calgary’s most vulnerable? Can you navigate the streets and social systems of our city with equal confidence? If so, we want you on the road with us!
What We Do:
Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.
The Dental Health Bus provides hygienist-led mobile preventive oral health services for children and youth aged 3 to 24 who face barriers to accessing traditional dental care. The bus operates in schools and community sites across Calgary, and connects clients requiring restorative treatment to The Alex Dental Access Network and other supports where appropriate.
Reporting to the Program Manager, the Dental Resource Specialist is responsible for safely operating the mobile dental unit, completing set-up of the mobile clinic, and acting as the first point of contact for clients and host site team members. This position is a key team member of the mobile health strategy at The Alex and delivers direct clinical interaction as well as operational support to clinicians. The Dental Resource Specialist acts as a strong representative of The Alex and our organizational values.
The primary responsibilities are to drive and set up the dental health unit at the host site, and to be the first point of contact for clients and host site team members during clinical hours. This position is a key team member, with a duty to provide exceptional customer service to clients, as well as provide operational support to clinicians working on the mobile dental unit. This is a unique, adaptable position.
This a permanent, full-time position.
What You Will Do:
Operations
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Operate a 40-ft dental health unit through variable weather conditions.
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Perform daily maintenance and assessments of the vehicle’s performance.
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Coordinate with The Alex’s facilities team and pre-approved vendors for scheduled, routine, and major maintenance and repairs on the mobile dental unit.
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Drive the bus to alternate sites, community events, and special programming locations as required.
Host Site Liaison
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Operate as the primary, on-site liaison between The Alex and the host site teams.
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Develop and maintain strong relationships with host site teams.
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Represent The Alex’s mobile health program with professionalism and care.
Clinical Flow & Client Support
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Escort students to and from the host site to The Alex mobile dental unit. Some days a fair amount of walking will be involved.
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Manage client intake and enter profile information in dental software program.
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Connect with families to explain clinical findings and assist with resource navigation.
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Schedule and confirm appointments.
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Assist clients with resource navigation and referrals, as required.
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Assist with infection control by wiping high-touch areas, exam rooms, and supporting with sterilization of instruments.
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Assist with inventory, ordering, and transporting supplies to the mobile unit as required.
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Support with data collection and documentation.
Direct Client Care
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Build therapeutic relationships with clients within the workflow of the mobile dental program.
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Support with clinical skills (if qualified).
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Perform additional duties as assigned.
What You Bring:
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Some post-secondary education is required; dental or social work experience will be given preference.
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Air brake certification is an asset. Air brake training will be provided by The Alex, if needed.
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Excellent communication, organizational, and strong multi-tasking skills.
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Desire to make a difference in the lives of Calgary’s most vulnerable population.
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High comfort level driving a large vehicle in variable weather conditions.
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Mechanical aptitude is an asset.
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Cultural sensitivity to a variety of ethnic, racial, and religious backgrounds.
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Understanding of dental insurance coverage and government supports is an asset.
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Strong organizational and multi-tasking skills.
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Ability to prioritize and work under minimal supervision.
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Excellent communication skills, both written and verbal; additional language fluency is an asset.
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A passion for advocating for, and working with, marginalized populations.
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Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks.
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Proficiency with MS Office Suite.
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Knowledge of Curve dental software considered an asset.
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Minimum of 21 years of age and three (3) years of driving experience is required to drive an Alex fleet vehicle.
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Class 5 driver’s license and a clean 3-year drivers abstract are required.
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First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
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A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
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Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Work Environment and Hours:
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Mobile Headquarters - Bay 7, 4539-6 St NE; clinic set-up at various locations throughout Calgary.
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1.0 FTE (37.5 hours per week)
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8 hours per day; 7:00am-5:00pm availability is required Monday-Thursday; flexible Friday scheduling; hours vary based on host-site requirements.
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Continuous extended periods of sitting, standing, and walking (including up/down stairwells).
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Frequent driving as part of work duties.
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Occasional physical action, and requires the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to 20Ibs) continuously throughout the shift.
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Frequent time outside in all weather conditions.
Driving on behalf of The Alex:
This position requires the use of an Alex fleet vehicle. Successful candidates must show proof of a class 5 driver's license, a personal vehicle, and a clean 3-year drivers abstract. Candidates must consent to the possibility of an annual driver's abstract review to meet our insurance provider’s requirements. Driving a fleet vehicle at The Alex requires that staff are at least 21 years of age with a minimum of three (3) years’ driving experience. Mileage will be reimbursed in alignment with the CRA guidelines.
What We Offer:
Some of the great benefits The Alex has to offer include:
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3-weeks’ vacation
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Medical and Dental Coverage
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Health / Wellness Spending Accounts
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RRSP, Student Loan Repayment Program and/or Mortgage Repayment Accelerator Program (up to 5% match)
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Personal Days
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Floating Holiday
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Sick/Wellness Days
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Employee Family Assistance Plan (EFAP)
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Professional Development
How to apply:
If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex.
This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.
The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.
In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).
- The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.
For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca
At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.
We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.
This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality.
7:00am-5:00pm availability is required Monday-Thursday; flexible Friday scheduling
