Columbus Tech support Jobs – 119 Openings This Week

Incident Coordinator
Scotiabank —Toronto, ON
- Organizational skills
- Communication skills
- Tuition reimbursement

Check out these similar jobs

Based on your search for tech support jobs.

Incident Coordinator
Scotiabank —Toronto, ON
Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management…
Project Coordinator Intern
RailWorks Corporation —Mississauga, ON
Complete and submit to the project managers the numerous daily, weekly and monthly reports such as: Daily report of the work; Production report; Report of work…
$22–$24 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Support Analyst (Technical)
Clariti Cloud Inc. —Toronto, ON
Be the first point of contact for inbound customer support requests — answering how-to questions, explaining product functionality, and providing walkthroughs…
$70,000–$80,000 a year
Quick apply
12d
Bilingual Technical Support Specialist II
Franke —Toronto, ON
Reasoning Ability: Very High Skills - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to travel up to 50%.

Show more jobs in cities nearby

I want to receive the latest job alerts for tech support in columbus

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Incident Coordinator

Scotiabank
Toronto, ON

Apply Now

Job details

Benefits

Tuition reimbursement

Skills

Incident management
Organizational skills
ServiceNow
Communication skills

Full job description

Requisition ID: 257652

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:

Executes the Incident Management process tasks in adherence with global and local requirements
Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

2-5 years of Incident Management experience
Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
Ability to quickly and clearly communicate incident status via email in business-friendly language
Experience of coordinating Incidents in complex IT environment in larger organization
An understanding and experience of the technology used in a large enterprise is required
Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
Capability of working in a complex and fast paced environment
Confident professional and an ability to represent the team in meetings with Business and other IT groups
Strong organization and presentation skill
Client focus and ownership - displays initiative and a proactive approach to work
Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
Able to maintain calm during stressful situations
Able to translate technical incidents into business terms
Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply Now

Refine Your Search

tech support jobs in columbus

Incident Coordinator

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for tech support in columbus

Related Searches

Job seeker tools

Employer Tools

Browse

Stay Connected