Calgary, Ab Application support analyst Jobs – 124 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Calgary, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
1d
Senior Data Engineer
Wellington-Altus Private Wealth Inc. —Calgary, AB
- $100,000–$120,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Senior Developer
Agriculture Financial Services Corporation —Calgary, AB
- $95,438–$123,548 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Dental care
- Vision care
Quick apply
1d
Vice President , Marketing (Go-to-Market)
Absorb —Calgary, AB
- Full-time
- Remote
- Analysis skills
- Dental care
- Paid time off
Java Developer
Capgemini —Calgary, AB
- $31.35–$41.05 an hour
- Contract
- Oracle
- Computer Science
- English
- Dental care
- Vision care
Enterprise Architect - Microsoft Dynamics 365 Finance & Operations
Long View Systems —Calgary, AB
- $152,950–$175,598 a year
- Hybrid work
- Azure
- Presentation skills
- Agile
Senior Software Developer
Royal Bank of Canada —Calgary, AB
- Full-time
- APIs
- Agile
Electrical Designer / Lighting Analyst
ISL Engineering & Land Services —Calgary, AB
- Full-time
- Hybrid work
- AutoCAD
- Schematics
- Engineering
- Dental care
- Life insurance
Quick apply
1d
Senior Full-Stack Engineer
Arcus Power —Calgary, AB
- Full-time
- Databases
- SQL
- JavaScript
- Wellness program
Quick apply
Intermediate Piping Stress Engineer
Vista Projects Limited —Calgary, AB
- Full-time
- Engineering
- Analysis skills
- Bachelor's
Quick apply
Senior Business Analyst, Operational Reporting
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d

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Senior Data Engineer
Wellington-Altus Private Wealth Inc. —Calgary, AB
Conducting technical feasibility assessments and provide project estimates for the design and development of the solution.
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*Custom Application Support:* Provide Tier 2/3 support for proprietary business applications, diagnosing workflow issues, resolving bugs, and escalating to…
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Remote Client Services Analyst

QHR Technologies Inc
Calgary, AB

Quick apply

Job details

Full-time
1 day ago

Skills

Software troubleshooting
Process improvement
Computer skills
Typing

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

application support analyst jobs in calgary, ab

Remote Client Services Analyst

Senior Data Engineer

Senior Developer

Vice President , Marketing (Go-to-Market)

Java Developer

Enterprise Architect - Microsoft Dynamics 365 Finance & Operations

Senior Software Developer

Electrical Designer / Lighting Analyst

Senior Full-Stack Engineer

Intermediate Piping Stress Engineer

Senior Business Analyst, Operational Reporting

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