Junior Business Systems & IT Operations Specialist
Location: Richmond, BC (On-site)
Salary: $50,000 to $60,000 CAD
About Imprint Plus
Imprint Plus is an award-winning manufacturer of identification and branding solutions serving over 50,000 businesses across more than 100 countries. We are passionate about continuous improvement, technology, and delivering exceptional customer experiences.
As our business grows, so does our reliance on technology. We work with leading external partners who manage our IT infrastructure and Business Central ERP, and we're looking for someone to become our internal technology champion.
This is an excellent opportunity for someone early in their career who enjoys technology, solving problems, and working with people. You'll learn a wide range of business systems while working closely with experienced technology partners.
Position Summary
The Junior Business Systems & IT Operations Specialist is the primary onsite technology resource for Imprint Plus.
You won't be expected to be a network engineer or software developer. Instead, you'll help keep our business running by supporting employees, coordinating with our MSP, Business Central consultants, and internal developer, and ensuring our day-to-day technology operates smoothly.
You'll become the internal expert on how our business systems work together while developing valuable experience across IT operations, ERP systems, manufacturing technology, reporting, and business process improvement.
Key Responsibilities
Business Systems Support
- Provide first-level support for Microsoft Business Central, Dynamics CRM, Microsoft 365, Five9, and other business applications.
- Assist employees with day-to-day system questions and troubleshoot basic issues.
- Escalate more complex issues to the appropriate technology partner while providing clear documentation.
- Help test new Business Central features, updates, and enhancements before they are released.
Vendor Coordination
- Act as the primary internal contact for our MSP, Business Central partner, and other technology vendors.
- Create detailed support tickets and coordinate follow-up until issues are resolved.
- Track open issues and communicate status updates to staff and management.
- Help ensure vendors are working together effectively when multiple systems are involved.
IT Operations
- Assist with employee onboarding and offboarding, including equipment preparation and account requests.
- Maintain hardware inventory including laptops, monitors, barcode scanners, tablets, printers, and mobile devices.
- Help coordinate software installations and computer deployments.
- Perform basic troubleshooting of workstations, printers, scanners, and shop floor equipment.
- Serve as the onsite contact for the MSP when physical access to equipment is required.
Manufacturing Technology
- Support technology used throughout the manufacturing facility.
- Assist with barcode scanners, shipping stations, label printers, production workstations, and warehouse equipment.
- Help identify recurring issues and recommend improvements.
Documentation & Continuous Improvement
- Maintain internal technology documentation.
- Document common procedures and troubleshooting steps.
- Identify opportunities to improve business processes and automate repetitive tasks.
- Assist with data cleanup and validation projects.
- Assist with technology-related projects as assigned.
Qualifications
Required
- Diploma or degree in Information Systems, Business Technology Management, Computer Information Systems, Management Information Systems, or a related field, or equivalent work experience.
- 1 to 3 years of experience in a Help Desk, IT Support, Business Systems, Operations, or similar role.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Ability to prioritize multiple tasks and follow issues through to completion.
- Comfortable working in both an office and manufacturing environment.
Nice to Have
- Experience with Microsoft Business Central or another ERP system.
- Experience with Microsoft Dynamics CRM.
- Familiarity with Microsoft 365.
- Experience supporting printers, barcode scanners, or warehouse technology.
- Exposure to Power BI or Power Automate.
- Experience working with external IT vendors.
What You'll Learn
This position offers hands-on experience with:
- Microsoft Business Central
- Microsoft Dynamics CRM
- Microsoft 365
- Power BI
- Power Automate
- Manufacturing technology
- IT operations
- Vendor management
- Business process improvement
- ERP systems
- Project coordination
Why Join Imprint Plus?
- Health and dental benefits
- Paid vacation
- Opportunities for training and professional development
- Work alongside experienced technology partners
- Grow your career in business systems and IT operations
- Be part of a collaborative and innovative team
Pay: $52,000.00-$58,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Richmond, BC V6W 1J8
