The Job
The Houseperson is a vital part of creating exceptional guest experiences by helping maintain a clean, comfortable, and welcoming hotel environment. As a key member of our hospitality team, you'll support daily housekeeping operations by caring for public spaces, replenishing supplies, and responding to guest requests with efficiency and professionalism. If you take pride in creating spotless spaces, enjoy staying active, and love contributing to a positive guest experience, this role offers the opportunity to make a meaningful impact every day. Through attention to detail and a commitment to outstanding service, you'll help ensure every guest feels right at home from the moment they arrive.
*This position is being posted to fill a current vacancy in our organization.
What You'll Do
- Maintain cleanliness and presentation of all hotel lobbies, entrances, and exits, both inside and outside.
- Complete all duties on daily shift tasks sheets, initial name on completed tasks and provide reasons on sheet if the task could not be completed
- Properly communicate and pass on updates and other relevant information for the next houseperson shift before leaving
- Ensure all public washrooms, including those in the lower lobby, are cleaned, sanitized, and well-stocked throughout the day.
- Clean and polish all glass surfaces in public areas; maintain the Business Centre’s cleanliness, organization, and lighting.
- Vacuum and dust the Fitness Room; replenish towels and water, remove garbage, and ensure the area is guest-ready at all times.
- Vacuum carpets and dust walls, baseboards, and trim in guestroom corridors to maintain a clean, polished appearance.
- Inspect front and rear stairwells regularly for litter, spills, cobwebs, or dust; clean light fixtures and covers as needed.
- Re-stock housekeeping pantries with paper products, bottled water, and other supplies as required.
- Shampoo carpets and upholstery as requested, following proper cleaning procedures.
- Clean and dust the Front Desk area, back offices, and administrative spaces daily.
- Inspect and clean meeting rooms and public event spaces as needed.
- Assist with guestroom cleaning or refreshing as assigned.
- Support the Laundry department with washing, folding, or distribution of linens as required.
- Remove all garbage and recyclables from pantries, ensuring proper waste separation and disposal.
- Answer houseperson telephone promptly and professionally
- Provide assistance to the Front Desk team by delivering towels, cots, cribs, or other guest items as needed.
The above areas of responsibility are not all inclusive and may be amended from time to time.
Who We're Looking For
- Minimum Grade 10 education
- Previous experience in a cleaning environment, preferably in a hotel setting considered an asset
- Excellent time management skills
- Ability to use sound judgment in day to day activities and decision making
- Ability to communicate clearly and professionally in English, both verbally and in writing
- Must be a team player
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Ability to deal with customers in a polite and professional manner
- Must be flexible to mornings, evenings, weekends and holidays
Why Join Us?
- Earn an hourly rate of $20.00
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott KIngston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Pay: $20.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
