Langley, Bc Dispatch operator Jobs – 109 Openings This Week

Service Dispatcher
Reid Brothers Plumbing & Heating Ltd. —Vancouver, BC
- $48,000–$56,000 a year
- Overtime
- Customer service
- Microsoft Office
- High school diploma or GED
Quick apply
9d
Fleet Coordinator
Squamish Nation —North Vancouver, BC
- $53,788–$67,235 a year
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Dental care
Quick apply
Service Dispatcher
Broadway Refrigeration —Burnaby, BC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HVAC
- Designated paid holidays
- Dental care
Quick apply
Service Coordinator
Critical Environment Technologies Canada Inc. —Delta, BC
- Full-time
- Microsoft Excel
- Customer service
- Organizational skills
- Profit sharing
- Dental care
Quick apply
Licensed Dispatcher (Vancouver)
PACIFIC COASTAL AIRLINES LIMITED —Richmond, BC
- Full-time
- Microsoft Excel
- Computer skills
- Time management
- Disability insurance
- Dental care
Quick apply
9d
Independent Contractors – Domestic Open Dispatch
Harv Wilkening Transport Ltd —Canada
- Full-time
Quick apply
10d

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Trucking Dispatcher
TTR Transport —Oshawa, ON
The successful candidate will coordinate with truck drivers, customers, customs brokers, and service providers to ensure freight moves efficiently while…
$40,000–$48,000 a year
Quick apply
11d
Operations and Delivery Coordinator
Avron Distribution —Concord, ON
Forklift certification, a valid G licence, and experience with routing or warehouse management software are all assets. *5:00 AM to 1:30 PM*.
$53,000–$60,000 a year
Quick apply
2d

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Service Dispatcher

Reid Brothers Plumbing & Heating Ltd.
Vancouver, BC

Quick apply

Job details

Full-time
9 days ago

Skills

Customer service
Post-secondary education
Microsoft Office
High school diploma or GED
Communication skills

Full job description

Pay Range: $48,000 – $56,000/year (based on experience, efficiency, and ServiceTitan proficiency)

Work Hours: Monday to Friday, 7:30 AM – 4:30 PM. Some overtime or Saturday dispatch support may be required.

Reports To: Service Dispatch Team Leader

Primary Job Function

The Service Dispatcher plays a central role in coordinating technician schedules, managing call flow, and maintaining communication between the service team, customers, and other departments. This role ensures accurate job creation, technician dispatching, and timely updates using ServiceTitan, while maintaining a high standard of customer service and schedule accuracy.

Key Responsibilities

Answer incoming customer calls promptly and professionally
Schedule and dispatch technicians based on job type, urgency, and location
Create and update job tickets in ServiceTitan, ensuring all necessary information is included
Coordinate return visits for jobs with parts pending or warranty issues
Monitor dispatch board and adjust scheduling as needed throughout the day
Assign technicians from home to their first job when possible to minimize travel time
Debrief technicians after each call to ensure jobs are closed properly and next steps noted
Communicate special part needs or delays with the warehouse and purchasing team
Make outbound calls to book annual maintenance and follow up on pending work
Monitor and contribute to the accuracy of the ServiceTitan schedule and technician routes
Collaborate with other departments to reduce inefficiencies and travel time
Follow internal SOPs, including the 14 Dispatch Commandments
Support warranty ticket and callback minimization through accurate job creation

Required Qualifications & Attributes

2+ years of experience in customer service, dispatch, or scheduling coordination
Strong organizational and multitasking skills
Advanced communication and customer service skills
Familiarity with ServiceTitan or other dispatching software (preferred)
Knowledge of the Greater Vancouver area geography
Comfortable using Microsoft Office Suite and dispatch systems
Ability to work under pressure and adjust to changing priorities
High school diploma or GED required; post-secondary education is an asset

Performance Indicators & KPIs

Daily job dispatch accuracy and response time
Reduction in unproductive travel time (target: 15 minutes per call average)
Pending/rebook ticket resolution time
Number of return visits or call backs linked to dispatch errors
Customer satisfaction and call feedback metrics
Schedule forecast accuracy (2–3 days out)
Completion and debrief rate by technician per day

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dispatch operator jobs in langley, bc

Service Dispatcher

Fleet Coordinator

Service Dispatcher

Service Coordinator

Licensed Dispatcher (Vancouver)

Independent Contractors – Domestic Open Dispatch

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