ABOUT KENDO
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring, and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail, and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:
- CAN DO SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
- ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone's voice is heard. We listen with humility and act with courage.
- STORYTELLING: We tell authentic stories like no one else: It's our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
- RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
- PRODUCT EXCELLENCE: We out the consumer first: We constantly raise the bar to create product of the highest quality that everyone must have.
The salary range for this position is CA$27.00 - $32.00 per hour.
The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, Fenty Eau de Parfum, Fenty Hair, Ole Henriksen, Lip Lab.
ABOUT OLE HENRIKSEN
OLE HENRIKSEN Skincare was founded in 1983 on the principle of loving yourself AND your skin. We are inspired by our effervescent Danish founder, Ole Henriksen, who first learned how to transform his own skin, then took that expertise to Hollywood to bring results—and joy—to his celebrity clientele. Today our brand promise is to deliver joy + results in every bottle, and we are dedicated to crafting clinical Scandinavian skincare that's a joy to use, because a happy face is a beautiful face.
SUMMARY
The Ole Henriksen Sales & Service Expert is responsible for being a brand and product expert and for driving sales everywhere the brand's products are sold (currently exclusively at Sephora). Working as part of the KENDO Field Team, the Sales & Service Expert drives in-store sales within Sephora through sales support and events and builds deep and lasting relationships with Beauty Advisors and store leadership. Anchored by a deep passion for and understanding of skincare, utmost professionalism and exceptional customer service, the ideal candidate has a proven record of driving results with a customer first focus and is able to inspire store leadership and customers alike to believe in the power of Ole Henriksen's products. The Ole Henriksen Sales & Service Expert is reliable, a team player, highly communicative and receptive to feedback with a commitment to our brand purpose of transforming lives through skin wellness.
RESPONSIBILITIES
DRIVING SALES & EVENT SUPPORT:
- Exceed sales per hour targets, product goals and event sales goals while providing best in class customer service
- Drive brand awareness and recruit new customers through the sharing and demonstration of Ole Henriksen products
- Increase beauty advisory brand awareness, engagement and expertise through consistent education, training and relationship-building
- Support store-level educational events
- Stay up to date on Ole Henriksen brand and product education, serving as a foremost expert on all things Ole Henriksen
VISUAL MERCHANDISING AND STOCK:
- Ensure visual merchandising is updated, fully stocked and shoppable for clients and that quarterly updates are properly executed
- Ensure gondolas are clean and testers are displayed
- Maintain timely & consistent communication with the Kendo Manager regarding any inventory/gondola needs or concerns
MANAGING RELATIONSHIPS:
- Build and maintain strong working relationships with in-store teams (including store leadership)
- Demonstrate a positive and cooperative approach towards your work and your colleagues
- Assist and maintain an atmosphere of professionalism and positive communication
SCHEDULE
- Mandatory: Thursday – Sunday | Up to 35 HRS per week
- Weekends
- Requested days off must be submitted 4 weeks in advance
REQUIREMENTS
- 2+ years of Prestige Beauty Experience; Sephora experience is required
- Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
- Exceptional communication and organizational skills with strong store eventing success
- Ability to report metrics/target KPIs and competitive insights post-store visits
- Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations
- Present a professional appearance maintaining Ole Henriksen standards and retailer dress code
- Must have proof of insurance card, current and valid driver's license, and reliable means of transportation
- Ability to drive within a 90-minute radius from city centers to service suburban doors
