Join the Team at Unbound Coffee + Gelato
We’re an independent specialty coffee and gelato shop in Burlington. Since opening three months ago, we’ve been building a community around thoughtfully prepared drinks, warm service, and a space that feels good to spend time in.
We’re growing our team and looking for someone with specialty coffee or hospitality experience. We’re also open to someone who is genuinely interested in coffee, learns quickly, and is ready to develop strong barista skills while delivering a consistently great customer experience.
Just as importantly, we’re looking for someone who takes ownership of their work. That means noticing when something is off, stepping in where needed, and caring about the overall condition of the shop rather than focusing only on the task directly in front of them.
The Role
This is a hybrid Barista + Front-of-House position. You’ll rotate between the coffee bar and counter, support the flow of service, and help keep the shop clean, welcoming, and consistent.
You’ll take part in the full rhythm of the day, including opening, busy service periods, restocking, resetting the space, and closing. Everyone on the team is expected to pay attention to the bigger picture: the guest experience, the pace of service, and the condition of the shop.
What You’ll Do
Hospitality + Front of House
- Welcome guests, help them navigate the menu, and keep service moving smoothly
- Take orders accurately and process payments
- Keep the shop guest-ready, including tables, floors, seating areas, and washroom checks
- Notice when an area needs attention and address it without waiting to be assigned
- Answer questions clearly about our coffee, milk options, drinks, gelato flavours, and pastries
- Handle guest concerns with maturity, ownership, and a solutions-first mindset
- Build genuine relationships with regulars while making first-time guests feel welcome
Coffee Bar
- Prepare espresso-based drinks with consistency, speed, and care
- Steam milk properly and adjust your technique for different drinks and milk options
- Keep your station organized, stocked, and ready for busy periods
- Follow recipes and shop standards so every drink is prepared consistently
- Communicate clearly with the rest of the team to maintain an efficient service flow
- Identify quality, equipment, stock, or workflow issues and raise them before they become larger problems
Gelato Bar
- Scoop and serve gelato neatly and efficiently, particularly during peak periods
- Keep the gelato area clean, presentable, and stocked with supplies
- Learn our flavours and confidently answer common guest questions
- Explain the difference between ice cream and gelato using the talking points provided during training
- Notice presentation, cleanliness, or stock issues and take action to correct them
Operations + Cleanliness
- Complete opening and closing duties, including thorough cleaning of equipment, tools, and surfaces
- Support dishes and maintain the dish area throughout the shift
- Restock supplies and flag low inventory before it affects service
- Follow food-safety and health standards and report any concerns immediately
- Pay attention to the overall condition of the shop and take initiative when something needs to be cleaned, restocked, reset, or reported
- Follow through on tasks fully rather than assuming someone else will finish them
- Help maintain the calm, organized environment that allows the whole team to work well
What We’re Looking For
- Specialty coffee or hospitality experience is strongly preferred
- A quick learner with a steady, coachable mindset
- A strong sense of ownership and responsibility
- Able to follow instructions accurately while also thinking beyond the immediate task
- Willing to ask questions, communicate concerns, and follow through
- Strong interpersonal skills and a warm, guest-first approach
- Comfortable working efficiently during busy periods without sacrificing quality
- A collaborative teammate who communicates clearly and pitches in where needed
- Reliable, punctual, and consistent
What Ownership Means at Unbound
Ownership does not mean doing everything alone or taking on management responsibilities. It means caring about the result.
If you notice a table that needs wiping, supplies running low, a drink that does not meet the standard, a guest who looks uncertain, or a teammate who needs support, you do not ignore it simply because it was not specifically assigned to you. You address it, communicate it, or make sure it reaches the right person.
We value people who take pride in the space, the product, and the guest experience, and who understand that a strong shift depends on everyone paying attention.
How to Apply
Email [email protected] with:
- Your resume
- Whether you’re applying for full-time or part-time
- A short note about your experience and your go-to coffee drink
- Your availability, including specific days and times if applying part-time
- Two references
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Work Location: In person
