Burnaby, Bc Technical support occupations Jobs – 114 Openings This Week

Systems Engineer
Cloud Collective —Vancouver, BC
- On call
- Windows
- Microsoft Office
Quick apply
9d
Client Services Specialist
NORSAT INTERNATIONAL INC —Richmond, BC
- $40,000–$50,000 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's
- Dental care
- Flexible schedule
Quick apply
ClickHouse Solutions Engineer
Altinity —Vancouver, BC
- Full-time
- Remote
- DevOps
- English
- Research
- Flexible schedule
Quick apply
8d
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- $55,000–$65,000 a year
- Full-time
- Maintenance
- English
- Windows
- Wellness program
Quick apply
4d

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Technical Support Specialist
Tata Consultancy Services —Toronto, ON
This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business…
$100,000–$120,000 a year
10d
Technical Support Specialist
Jonas Software —Toronto, ON
The Tier 1 Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues.
$58,000–$65,000 a year

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Systems Engineer

Cloud Collective
Vancouver, BC

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Job details

Permanent
9 days ago

Skills

Desktop support
Customer relationship building
Incident management
Disaster recovery
Client relationship development
Windows
Microsoft Office
Client services
Remote access software
Azure AD
Ticket management systems
Customer service orientation
DNS
MacOS
Customer support
Client consultation
Account management
PowerShell
Client interaction
Active Directory
Intune
Driving Licence
Identity & access management
VPN

Full job description

Cloud Collective is a fast-growing Vancouver-based managed services provider that puts today's most pressing cloud infrastructure challenges at the heart of its brand. We turn the best cloud and server technologies into trusted solutions for small and medium-sized businesses. We're a small and tight-knit team serving clients in a wide variety of verticals such as legal, manufacturing and non-profits. With our rapid growth trajectory, we need someone to help us continue delivering on a high standard of site reliability while fostering strong customer relationships.

Benefits

As a Tier 2 IT support specialist, you’ll provide end-user and systems support to our managed IT clients and act as a trusted advisor to them. Your goal is to be fanatical about delivering white glove customer service while upholding our high technical standards. Your success will be measured by the client's return on their investment in us. Helping them protect their systems while simultaneously developing your personal technical skills to become a foremost expert in our field.

At Cloud Collective, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, we’ll shower you with perks, including –

Dress: Wear anything you like to the office and be as comfortable at work as you are in your own living room. All that we ask is that for client meetings and on-sites you dress to their standards, leave the bear paw slippers and bathrobe at the office.
Location: We allow work from home on days there are no on sites. Our office is also in a central location downtown (Dunsmuir and Georgia)
Team Events: We have regular team events (remote / COVID friendly) and weekly team learning seminars to nerd out over new tech and features.

Requirements

Not everyone can be a Tier 2 IT Support Specialist. To be seriously considered for this role, please have the following in regard to:

Experience - Customer service experience is preferred
Education - Minimum technical diploma or certificate in a relevant field
Skills - You must be an excellent communicator, someone who can turn complex concepts into simple non-technical lingo.
Characteristics - We’re looking for someone that is a people person, able to get along with clients and has the patience to walk non-technical users through technical concepts. You must also be a tinkerer, unafraid of voiding the warranty to take something apart and build it again.
Drivers License - A valid driver's license is mandatory. If you don't have a car we cover the costs of sharing programs.

Responsibilities

Creating and managing Service Requests and Incidents through a ticketing system
Answering inbound service calls and ensuring minimal abandoned calls
Be an escalation point to support our Tier 1 team
Writing IT technical documentation (how-to and troubleshooting guides for both internal and customer use)
On-call rotation for emergent situations, we provide competitive compensation for on-call time and rotations.
Advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop and Server) and Server Roles (AD DS, DNS, Print Server, File Server)
Advanced troubleshooting and administration of Microsoft Office 365, Azure AD and Intune
Support of backup, disaster recovery, and business continuity solutions
Support for VPN and Remote Desktop Services
Computer imaging/build-outs
Multi-function printer and scanner troubleshooting
WiFi and wired network connectivity troubleshooting
User account management (adding/removing users)
Powershell experience preferred
Mac experience preferred

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technical support occupations jobs in burnaby, bc

Systems Engineer

Client Services Specialist

ClickHouse Solutions Engineer

IT Technician-Relocate to Port Hardy, B.C.

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