Summary
The role of the Repair Planner/Estimator is to provide a detailed estimate to repair a vehicle post-collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. The estimator must understand the effects of a collision on a vehicle and accurately identify and document damages. The detailed estimate must include factory-researched repair specifications and adhere to shop policies and insurer guidelines where applicable.
This role is ideal for an individual with collision repair, parts, customer service, or estimating experience who is looking to further develop their career in repair planning and estimating. Training and support will be provided to assist the successful candidate in becoming proficient in all aspects of the role.
Primary Objectives of the Role
- Set reasonable expectations for the customer and educate them on the repair process.
- Develop and maintain a thorough understanding of estimating software required to process estimates.
- Locate assignments from insurers and develop an understanding of claim requirements, including terms such as LOU (Loss of Use), WP (With Prejudice), endorsements, betterment, and deductibles.
- Inspect vehicles throughout the repair process for quality control to ensure repairs are completed to client, insurer, and OEM standards.
- Gather additional information that may be required from the insured.
- Review vehicle damage with customers and identify accident-related damage and pre-existing damage.
- Photograph vehicle damages as per shop policy and insurer requirements, ensuring photos are clear and accurate.
- Determine if a vehicle is drivable or non-drivable.
- Determine when vehicle disassembly may be required to create an accurate repair plan.
- Prepare detailed estimates that capture all claim-related damage while researching repair procedures to ensure OEM standards and procedures are followed.
- Control costs for the insurer by identifying repair opportunities where safe and appropriate, and by sourcing parts in accordance with insurer guidelines and shop policies.
- DATA – Ensure proper dates and repair milestones are entered accurately into estimating and management systems.
- Ensure correct rate profiles are selected and maintained.
- Communicate effectively with customers, insurers, vendors, and internal team members regarding repair progress, scheduling, approvals, and delays.
- Assist with parts sourcing by confirming model and trim levels, pricing, availability, and repair requirements.
- Schedule and coordinate sublet services.
- Ensure all invoices (parts, sublet, rental, towing, etc.) are attached to the claim file and management system in accordance with insurer requirements.
- Maintain estimate accuracy throughout the repair process by processing supplements, updating pricing, and communicating with insurers as required.
- Upload and monitor claims for approval.
- Assist with customer-pay and third-party-pay estimates, supporting shop sales objectives.
- Send final supplements and invoices to insurers for approval in a timely manner.
- Ensure final authorizations are documented in the management system and that claim amounts reconcile accurately before closing files.
- Participate in final quality control inspections to ensure vehicles are ready for delivery.
- Deliver completed vehicles to customers and explain repairs where required.
Requirements
Up-to-date compliance training, including AODA, WHMIS, Worker Health and Safety Awareness, Workplace Violence and Harassment, and knowledge of Information Security and PIPEDA requirements.- Minimum 2 years of experience in the collision repair industry, automotive parts, customer service, estimating, or a related automotive role.
- Previous experience as a Parts Advisor, Parts Coordinator, Customer Service Representative, Collision Estimator, Repair Planner, or Auto Body Technician is considered an asset.
- Experience using estimating platforms such as Mitchell Connect, Mitchell UltraMate, Audatex, CCC ONE, or similar estimating software is preferred.
- Experience using parts procurement systems such as CollisionLink, PartsTrader, OE Connection, manufacturer parts portals, or similar systems is considered an asset.
- Working knowledge of OEM repair procedures and repair planning principles is considered an asset.
- Strong customer service, communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Valid Driver's License.
- Basic understanding of insurance claims processes and DRP programs is considered an asset.
- Ability to work in a fast-paced environment while managing multiple priorities and deadlines.
- I-CAR training or other collision industry certifications would be considered an asset.
- Willingness to learn, accept coaching, and develop into a highly proficient Repair Planner/Estimator.
Benefits
What we offer:
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Benefits: Health, dental, vision
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Paid time off
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
