Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
Reporting to the Manager, Employee Support, the Administrator, HR Support serves as a first point of contact for employees, leaders, and HR partners across North America. This role provides support through phone, email, and case management systems, assisting with HR, payroll, benefits, and policy-related inquiries while delivering an exceptional employee experience.
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Serve as the first point of contact for HR inquiries received through phone, email, and ServiceNow
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Respond to questions related to HR policies, payroll, benefits, leaves, and employee programs
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Educate employees on HR processes, systems, and self-service tools
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Provide support with benefits enrollment, and basic technical troubleshooting
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Work with subject matter experts and internal partners to resolve inquiries and escalate complex issues when required
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Maintain accurate case documentation and employee records
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Support continuous improvement initiatives and process documentation updates
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Participate in cross-training activities
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Safeguard confidential employee information
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Deliver exceptional customer service while meeting service level expectations
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Ability and willingness to work statutory holidays on a scheduled rotation to support HR operations and service commitments
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Diploma, Bachelor’s degree, or equivalent combination of education and experience
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1+ years of customer service, HR support, administrative, or related experience
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Strong verbal and written communication skills
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Excellent customer service and relationship-building abilities
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Strong attention to detail and commitment to accuracy
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Experience with Microsoft 365; SAP, SuccessFactors, or ServiceNow considered an asset
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Ability to manage multiple priorities in a fast-paced environment
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Strong problem-solving, analytical, and organizational skills
Purpose-Driven Work – Make an impact as part of a global team feeding the future and support farmers locally and around the world-
Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
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Grow Your Career – Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
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Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
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Thrive in a Strong Culture – Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment
Ready to make an impact with us? Apply today!
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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