This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position has an end date of March 31, 2027.
Location - This role is in-person. Work primarily takes place at North Campus and South Campus, Edmonton. Work also takes place at Silent Ice Centre, Nisku.
Athletics is currently seeking energetic, customer service oriented, team members to join our Account Executive team for the 2026-27 conference season and playoffs. Reporting to the Event Ticketing Lead, the Account Executive is responsible for the sale of ticket packages and group sales for Golden Bears & Pandas Athletics. Shifts are typically scheduled for Friday and Saturday evenings throughout the course of the season (mid-August - March), with some weekday office hours available.
Student Success and Experience (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.
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Provides ticketing services at venue box office on Game Days (Friday and Saturday nights).
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Provides customer service for incoming inquiries (occasional office hours if desired).
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Shows strong time management skills to balance workload between ticket packages and group sales initiatives.
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Outbound phone calls and emailing to connect with B2C clients.
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Identifies the correct ticket package for each unique customer.
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Builds relationships with new and existing customers.
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Promote additional products to current clients.
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Ticketing printing and packaging for large event nights.
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High school diploma.
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Sales experience is preferred.
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Must have persistence and creativity.
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Must be driven and self motivated.
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Must have strong relationship building skills.
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Basic computer skills, including Microsoft Office and Google Suite.
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Must have effective oral and written communication skills in addition to a strong telephone presence.
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Be willing to work weekends and evenings; all Golden Bears & Pandas ticketed events including playoffs and national championships.
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Experience with CRM software and/or Ticketmaster Archtics / Igniter Ticketing is an asset.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This competition will be used to fill multiple positions.
This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
