Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Vancouver team at our Oakridge Mall location.
We’re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people and process-oriented — balancing sales leadership, team development, inventory management, merchandising, and day-to-day retail operations.
As Store Manager, you will play a key role in maintaining the overall success of the store while embodying the creativity, professionalism, and values of Leah Alexandra Jewelry.
About the Role
As a Retail Store Manager, you will:
- Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians across multiple retail locations when needed.
- Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience.
- Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets.
- Drive sales performance while motivating the team to achieve individual and store goals.
- Monitor KPIs, conversion, sales trends, and team productivity while implementing strategies for growth and operational improvement.
- Lead by example in customer service, professionalism, leadership, and team culture.
- Build strong client relationships and foster long-term customer loyalty through exceptional service experiences.
- Take ownership of inventory accuracy, stock organization, inventory counts, transfers, replenishment, and loss prevention processes.
- Ensure visual merchandising and store presentation standards consistently reflect the Leah Alexandra brand aesthetic.
- Recruit, hire, onboard, and train new employees while supporting ongoing staff development and performance management.
- Conduct regular team check-ins, coaching conversations, and continued training to maintain strong morale and accountability.
- Manage store communication, operational reporting, and follow-ups with head office and leadership teams.
- Support operational problem-solving and maintain a calm, solutions-oriented approach in a fast-paced environment.
- Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh, relevant, and inspiring.
- Support and guide Spark Technicians to ensure consistent service quality and technical standards.
You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.
- This is a full-time, in-person position based at Oakridge Mall in Vancouver, BC.
- Availability to work mall hours, including evenings, weekends, and holidays, is required.
- Flexibility between retail locations may occasionally be necessary.
Key Responsibilities
- Lead and inspire the team to consistently deliver exceptional customer service and sales performance.
- Manage daily store operations including opening/closing procedures, cash handling, task delegation, and operational execution.
- Create weekly staff schedules and manage time-off requests while ensuring strong business coverage and operational efficiency.
- Monitor payroll hours and staffing budgets while balancing productivity and customer service needs.
- Oversee inventory management processes including cycle counts, shipment receiving, transfers, replenishment, inventory accuracy, and loss prevention.
- Collaborate closely with Retail Operations and leadership teams to support company initiatives and operational goals.
- Ensure operational standards, visual merchandising, cleanliness, and store presentation are consistently maintained.
- Train, coach, and support employees through regular feedback, development conversations, and performance management.
- Support hiring and onboarding processes to maintain strong team performance and store culture.
- Manage store communications, inbox inquiries, and operational follow-ups professionally and efficiently.
- Handle customer concerns proactively, empathetically, and professionally to maintain positive client relationships.
- Maintain strong organization, multitasking, and prioritization skills in a high-volume retail environment.
- Support store launches, events, and company growth initiatives as needed.
Qualifications
- Minimum 3 years of experience in a fast-paced retail environment.
- Minimum 2 years of retail management experience leading teams.
- Fashion, jewelry, or accessories retail experience is required.
- Strong leadership, organizational, operational, and problem-solving skills.
- Experience with staff scheduling, payroll management, reporting, and team development.
- Experience with inventory management and maintaining high inventory accuracy.
- Proven ability to drive sales performance and motivate retail teams.
- Excellent communication skills — both written and verbal.
- Ability to multitask and prioritize effectively in a fast-paced retail setting.
- Passionate about customer experience, jewelry, fashion, styling, and team development.
- Strong understanding of merchandising and luxury retail presentation standards.
- Comfortable working with fine tools and performing basic jewelry assembly.
- Experience with Shopify and/or permanent jewelry services is considered an asset.
- Self-motivated, proactive, adaptable, and solutions-oriented.
- Reliable, flexible, and available to work weekends, holidays, and mall hours.
Benefits
- Paid time off
- Store discount
- Health spending account
- Company events
- Opportunities for growth and development
- Overtime pay (when applicable)
- Creative and supportive work environment
- Opportunity to grow within an expanding Canadian jewelry brand
Compensation
$55,000 – $65,000 per year, determined based on experience.
How to Apply
Please send your resume to [email protected] with “Retail Store Manager” in the subject line.
We appreciate all applicants; however, only those selected for an interview will be contacted.
Pay: $28.00-$32.00 per hour
Benefits:
- Dental care
- Paid time off
- Store discount
Work Location: In person
