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Dispatcher - Niagara Region Transit
Voyago —St. Catharines, ON
- $20.40 an hour
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
- Employee assistance program
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Dispatcher - Niagara Region Transit
Voyago —St. Catharines, ON
We offer free license upgrade (if required). You can answer phones, fax, and email correspondence in a professional and courteous manner.
$20.40 an hour
Quick apply

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Dispatcher - Niagara Region Transit

Voyago
St. Catharines, ON

Quick apply

Job details

Part-time

Benefits

Employee assistance program

Skills

Customer service
Microsoft Office
High school diploma or GED
Computer skills
Typing

Full job description

Voyago is hiring one Part-Time Dispatcher for our Transit Operations in the Greater Niagara Region to fill a current vacancy. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect.

Your Role

You will be responsible for responding to calls quickly and efficiently, while maintaining a calm and professional demeanor during critical situations.

You are responsible for the dispatch of drivers and providing accurate direction
You are responsible for a high degree of customer service
You thrive in a fast paced high stress environment
You will provide on demand support to drivers and manage the on-demand RideCo software
You will communicate with clients and drivers and work to fill all shifts
This is a unionized position
$20.40 per hour

Shift Details:

Friday & Saturday, 3:00pm-11:30pm

Requirements

Your Profile

You have proven dispatch experience
You are an active listener with sound judgement
You have high proficiency in typing and computer skills (including MS Office Suite)
You have strong, proven customer service experience
You can take responsibility for the Emergency Response Plan in the event of a serious collision
You can utilize the radio to communicate clearly and effectively with all en-route drivers
You can clearly identify all runs and drivers active on routes are on time
You are able to pull a variety of reports as per the Dispatch Supervisor directive
You can answer phones, fax, and email correspondence in a professional and courteous manner
You can obtain a clean Criminal Record Search
You have excellent time and Stress Management skills
You are dependable and have exceptional organization and communications skills
Your experience working with RideCo or any other cloud based on demand transit software would be an asset
Your understanding of the transportation industry, especially in an on-demand capacity would be an asset
You can multitask effectively and efficiently

Your Location

By joining the Voyago Dispatch team in the Niagara Region you’ll find:

We offer a competitive hourly pay
We offer on-the-job training and job shadowing
We provide opportunities for growth
We have a great company culture
We offer a comprehensive benefit package if you work 35+ hours or more per week

Benefits

The Perks

We offer free license upgrade (if required)
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions

We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

Quick apply

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