Job Title: Inside Sales Coordinator
Department: Sales & Customer Support
Reports To: General Manager
Revised: June 2026
Established in 1989, Daequip Premium Attachments Ltd. is one of the leading providers of high quality, innovative manufacturing and customized design for the oil and gas, mining, forestry, and construction industries. We have over 30 years of experience in the manufacturing of attachments and accessories combined with hard work, dedication, and attention to detail goes into every product we build. Daequip Premium Attachments Ltd. has been growing exponentially in recent years and we are seeking to add a successful candidate to our team.
Position Summary
The Inside Sales Coordinator is responsible for supporting customer sales activities, preparing quotations, coordinating orders, and acting as the primary communication link between customers, production, purchasing, and shipping departments. This role supports the sales growth objectives of Daequip Premium Attachments Ltd. by delivering exceptional customer service and ensuring accurate and timely order processing for heavy equipment attachments and fabricated products.
The ideal candidate understands manufacturing environments, possesses strong organizational skills, and can effectively coordinate multiple priorities in a fast-paced industrial setting.
Key Responsibilities
Customer & Sales Coordination
- Respond to customer inquiries regarding products, pricing, lead times, and order status.
- Prepare accurate quotations for buckets, thumbs, couplers & custom attachments.
- Follow up on quotations and sales opportunities to improve conversion rates.
- Process customer orders and enter sales data into inhouse ERP systems.
- Coordinate with production scheduling to confirm manufacturing timelines and delivery commitments.
- Support outside sales representatives and management with customer account activities.
- Assist with preparing sales reports, forecasts, and pipeline tracking.
Customer Relationship Management
- Maintain strong relationships with dealers, contractors, and industrial customers.
- Provide professional and timely communication regarding order updates and delivery schedules.
- Resolve customer concerns and coordinate corrective actions when required.
- Maintain customer records, pricing structures, and sales documentation.
Production & Operations Coordination
- Liaise with production, engineering, purchasing, and shipping teams to ensure order accuracy.
- Monitor order progress and proactively communicate delays or scheduling changes.
- Coordinate freight arrangements and shipping documentation when required.
- Assist with inventory availability checks and material coordination.
Administrative Support
- Maintain organized digital and physical sales files.
- Assist with preparing presentations, customer correspondence, and marketing materials.
- Support trade shows, customer visits, and promotional activities.
- Ensure accurate data entry and document control.
Qualifications
- Diploma or degree in Business Administration, Sales, Marketing, or related field preferred.
- 5+ years of experience in inside sales, customer service, or sales coordination.
- Manufacturing, steel fabrication, heavy equipment, or industrial industry experience preferred.
- Experience working with Microsoft Office Suite.
- Strong communication and customer service skills.
- Ability to manage multiple priorities and deadlines.
Required Skills
- Quotation preparation
- Customer service and relationship management
- ERP and order entry systems
- Communication and coordination
- Time management and organization
- Problem-solving and follow-up
- Attention to detail
- Industrial product understanding
Key Performance Indicators (KPIs)
- Quote turnaround time
- Order processing accuracy
- Customer response time
- Quote-to-order conversion rate
- Customer satisfaction
- On-time coordination and communication
- Sales support efficiency
Working Conditions
- Office-based role within a manufacturing environment.
- Frequent communication with production and operations teams.
- Fast-paced environment with multiple deadlines and priorities.
Preferred Attributes
- Positive and professional attitude
- Strong follow-up discipline
- Ability to work independently and within a team
- Technical aptitude for heavy equipment attachments and fabrication
- Customer-focused mindset
- Adaptability in a growing manufacturing business
Only local candidates with Canadian Permanent Residency or Citizenship will be considered.
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
