POSITION OVERVIEW
Reporting to the Regional Director/Manager of Operations, the General Manager is responsible for the overall success and performance of the hotel. This role oversees all aspects of operations, with a strong focus on maximizing financial results, delivering exceptional guest experiences, fostering high levels of employee engagement, and safeguarding the hotel’s reputation and operational integrity.
The ideal candidate is an entrepreneurial, results-driven, and hands-on leader who takes full accountability for the hotel’s performance. They are a strategic and forward-thinking professional with the ability to identify opportunities for long-term growth and operational excellence, while effectively executing initiatives that support sustainable success.
About the Company
Holloway Lodging Corporation, a wholly owned subsidiary of Clarke Inc. (TSX: CKI), is a Canadian hospitality company with a strong and growing portfolio of hotel properties across the country. We proudly own and operate more than 20 hotels throughout Canada and are passionate about delivering exceptional experiences for the guests and communities we serve.
At Holloway, we believe our success is driven by empowered people. We foster a culture where team members at every level feel confident making decisions, taking initiative, and owning challenges as they arise. We value collaboration, accountability, and a hands-on approach to hospitality.
We also recognize the importance of being a positive force in the communities where we operate. Holloway is committed to conducting business in an environmentally and socially responsible manner, creating lasting value for our guests, employees, partners, and local communities.
SKILLS, EDUCATION AND EXPERIENCE
- Strong written and verbal communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner.
- Collaborative and flexible, with the ability to foster a positive team environment.
- Strong change management and project management skills.
- Extremely organized and detail oriented.
- Proficient in Microsoft Office.
- A minimum of 5 years related Hotel management experience.
- College/university diploma from a recognized hospitality program an asset.
- Proven track record of effectively handling multiple projects and deadlines simultaneously as well as ability to work at a high level of productivity in a fast-paced, environment.
RESPONSIBILITIES
- Lead, direct and manage all hotel operations.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Ensure the implementation and maintenance of all company practices and standards (purchasing, accounting, human resources, hotel operations, etc.).
- Implement and maintain a guest service and cleanliness and preventative maintenance program.
- Mentor, train and develop hotel management personnel.
- Oversee revenue management, sales and marketing initiatives to drive hotel profitability.
- Recruit, interview, train, coach and motivate employees.
- Prepare annual capital, property budgets, cash flow and outside/inside sales and marketing plans to accurately achieve required operating results.
- Analyze financials to drive revenues, future profitability and maximum return on investment.
- Manage risk and the hotel’s professional reputation.
- Build a culture of decisive, and results focused leaders, who are open-minded to change and take ownership for their actions and performance.
- Create specific, measurable, achievable, realistic, and timely action plans to drive a culture of high performance and exceptional guest service.
- Work collaboratively with colleagues and other departments to support shared goals, stay aligned, and deliver quality work.
- Demonstrate the Company’s Mindsets in daily actions, decisions, and interactions with guests, colleagues, and leaders.
- Help maintain a safe, inclusive, and respectful workplace by following safety guidelines, looking out for one another, and treating everyone with dignity, respect, and professionalism.
- Use good judgment and take responsibility for your work, communicating honestly and respectfully to support a positive and trustworthy work environment.
- Participate in and support team activities and engagement initiatives that promote teamwork, connection, and alignment with the Company’s culture and values.
- Complete additional tasks and responsibilities as assigned, based on business needs and within the scope of the role.
WORKPLACE EQUITY AND CONFIDENTIALITY
Holloway Lodging Corporation is committed to cultivating an inclusive, respectful, and equitable work environment where every team member feels valued. We proudly uphold fair employment practices and do not tolerate discrimination or harassment of any kind. All hiring and employment decisions are based strictly on experience, qualifications, and organizational needs.
This role operates within a confidential and proprietary business environment. Select operational policies and procedures are shared across the Holloway Lodging family of companies. Sharing, discussing, or disclosing this information with individuals outside the Holloway Lodging organization is strictly prohibited.
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel General Manager: 2 years (preferred)
Work Location: In person
