Position Summary
The Cashier supports Food Services operations by providing accurate cash, credit, and meal-ticket transactions while delivering a high standard of customer service to patients, visitors, and team members. Working in accordance with established procedures, the Cashier supports cafeteria and vending operations through point-of-sale activities, stocking and merchandising, catering preparation, and the cleaning and sanitation of service equipment and dining areas. This role contributes to a safe, efficient, and welcoming food service environment by ensuring accuracy, food safety, and collaboration with the Nutrition & Food Services team.
Key Responsibilities
- Accurately receives and processes cash, meal tickets, and credit/debit payments for food and beverage purchases made in the
cafeteria.
- Provides prompt, courteous, and professional customer service to patients, visitors, and team members.
- Responds to customer inquiries and concerns, resolve issues when possible, or refer them appropriately.
- Verifies cash receipts against cash register reports and balances transactions accordingly.
- Prepares, verifies cash register floats and backup floats in accordance with established procedures.
- Empties vending machines and accurately counts, records and reconciles cash.
- Delivers end of day float to the switchboard as required.
- Assists with stocking and merchandising of cafeteria and vending machines.
- Supports catering preparation and service activities as required.
- Ensuring meals are presented attractively and served at appropriate temperatures, reporting concerns to the Food Services
Supervisor(s), or Manager, Nutrition and Food Services.
- Ensures equipment is used safely and in accordance with sanitation and food safety standards.
- Cleans service equipment and cafeteria dining areas to maintain a safe, clean and welcoming environment.
- Reports hazards, equipment issues or safety concerns promptly
- Participates in quality assurance activities and team meetings as required
- Performs other duties as may be assigned by the Nutrition and Food Services Supervisor, and/or direct manager.
Qualifications
Experience
- Minimum of one (1) year cashier experience required.
- Minimum of one (1) year clerical experience preferred.
Skills and Traits
- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.
Other
- Demonstrates a commitment to ongoing professional and personal development through participation in continuing education and self-directed learning opportunities
Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development
Employment Equity
OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accommodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.
All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.
Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.
As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.
Artificial Intelligence (AI) Use in Hiring at OSMH
OSMH may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artifical intelligence (AI) to screen, assess, or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.
Closing Statement
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.
If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.
