barrie, on victoria regional health centre Jobs – 29 Openings This Week

Team Lead
Royal Victoria Regional Health Centre —Barrie, ON
- $51.76–$60.89 an hour
- Full-time
- Customer service
- Bachelor's
- Organizational skills
Lab Assistant
Royal Victoria Regional Health Centre —Barrie, ON
- $32.59–$37.27 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager
Royal Victoria Regional Health Centre —Barrie, ON
- $67.99–$80.00 an hour
- Microsoft Office
- Master's degree
- Bachelor's
Manager, Marketing & Events
Royal Victoria Regional Health Centre —Barrie, ON
- $53.67–$63.15 an hour
- Databases
- Project management
- Budgeting
Donor Advisor II
Royal Victoria Regional Health Centre —Barrie, ON
- $42.60–$49.92 an hour
- Weekends as needed
- Microsoft Office
- Bachelor's
- Communication skills
Addictions Counsellor - Full-Time & Part-Time Opportunities
Royal Victoria Regional Health Centre —Barrie, ON
- $34.57–$35.37 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Computer networking
Systems Administrator
Royal Victoria Regional Health Centre —Barrie, ON
- $51.76–$60.89 an hour
- Computer Science
- Customer service
- Engineering
Registered Practical Nurse
Royal Victoria Regional Health Centre —Barrie, ON
- $38.18–$39.02 an hour
- Weekends as needed
- Nursing
- Customer service
- BLS Certification
Director, Financial Planning & Analysis
Royal Victoria Regional Health Centre —Barrie, ON
- $88.80–$104.50 a day
- Management
- Finance
- Master's degree
Registered Nurse
Royal Victoria Regional Health Centre —Barrie, ON
- $41.15–$58.98 an hour
- BLS Certification
- Organizational skills
- Nursing
Coding Data Quality Lead
Royal Victoria Regional Health Centre —Barrie, ON
- $41.11–$48.11 an hour
- Full-time
- Analysis skills
- Communication skills
Registered Practical Nurse
Royal Victoria Regional Health Centre —Barrie, ON
- $38.18–$39.02 an hour
- Nursing
- Medication administration
- BLS Certification
Medical Laboratory Technologist - Part Time Opportunity
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$50.24 an hour
- Part-time
- Laboratory experience
- Microsoft Office
- Organizational skills
Occupational Therapist
Royal Victoria Regional Health Centre —Barrie, ON
- $51.76–$60.89 an hour
- Master's degree
- Bachelor's
- Communication skills
Clinical Nurse Specialist
Royal Victoria Regional Health Centre —Barrie, ON
- $56.66–$72.11 an hour
- Nursing
- BLS Certification
- Master's degree
Physician Assistant - Hematology
Royal Victoria Regional Health Centre —Barrie, ON
- $59.91–$70.48 an hour
- On call
- BLS Certification
- High school diploma or GED
- Bachelor's
MTC1 - Plumber
Royal Victoria Regional Health Centre —Barrie, ON
- $33.91–$34.56 an hour
- Microsoft Word
- Microsoft Excel
- Schematics
MRI Technologist
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$51.77 an hour
- BLS Certification
- Communication skills
Diagnostic Medical Sonographer
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$51.77 an hour
- BLS Certification
- Communication skills
Respiratory Therapist
Royal Victoria Regional Health Centre —Barrie, ON
- $39.66–$53.28 an hour
- BLS Certification
- Communication skills
Medical Radiation Technologist (MRT)
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$50.24 an hour
- BLS Certification
- Communication skills
Medical Radiation Technologist (MRT) - CT Weekend Worker
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$50.24 an hour
- Weekends only
- BLS Certification
- Communication skills
Sr.Technologist Diagnostic Medical Sonographer
Royal Victoria Regional Health Centre —Barrie, ON
- $42.24–$54.87 an hour
- BLS Certification
- Communication skills
- Dental care
- Employee assistance program
Medical Radiation Technologist (MRT) - CT
Royal Victoria Regional Health Centre —Barrie, ON
- $36.84–$50.24 an hour
- BLS Certification
- Communication skills

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Lab Assistant
Royal Victoria Regional Health Centre —Barrie, ON
Participate in staff and patient experience feedback initiatives, professional development, teaching/educational activities, safety and quality improvement…
$32.59–$37.27 an hour
Team Lead
Royal Victoria Regional Health Centre —Barrie, ON
Minimum 3 year College/University diploma or degree in a relevant field. Contribute to performance management, including goal setting, feedback, and development…
$51.76–$60.89 an hour

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Team Lead

Royal Victoria Regional Health Centre
Barrie, ON

Apply Now

Job details

Full-time

Skills

ITIL Certification
Customer service
Technical support
IT infrastructure
Bachelor's
ITIL
Organizational skills
EMR systems
College diploma
Citrix
Leadership
Communication skills
Active Directory
Identity & access management

Full job description

Job Description:

The Service Desk Team Lead is responsible for the day-to-day leadership and operation of the Service Desk, serving as the primary point of contact for hospital staff and physicians requiring IT support. This role ensures the delivery of high-quality, timely, and customer-focused technical support across a broad range of clinical and administrative systems, devices, and applications.

The Team Lead provides hands-on support while overseeing service desk activities, including incident and request management, ticket flow, and adherence to service level agreements. Working within an ITIL-aligned framework, the role is accountable for ensuring issues are accurately logged, prioritized, and resolved efficiently, with escalation to specialized teams as required. A strong focus is placed on first contact resolution, service excellence, and minimizing disruption to clinical operations.

In addition to operational support, the Service Desk Team Lead is responsible for coaching and mentoring team members, monitoring performance metrics, and driving continuous improvement in processes and service delivery. The role collaborates closely with internal IT teams, vendors, and clinical stakeholders to support system reliability, user satisfaction, and the effective use of technology across the organization.

The position requires a balance of technical expertise, leadership capability, and strong communication skills to effectively support a fast-paced healthcare environment where responsiveness and reliability are critical.

Education:

Minimum 3 year College/University diploma or degree in a relevant field
ITIL Foundation Certification (or higher), with strong understanding of IT service management principles preferred.

Experience:

Minimum 3 years of experience in an IT service desk or technical support role within a medium sized enterprise organization.
1-2 years' experience in a supervisory or team lead capacity, including coaching, scheduling, and performance management.
Experience working within an ITIL-aligned service management framework (incident, request, problem, and change management).
Proven ability to manage service desk operations, including ticket queues, SLAs, and service performance metrics.
Experience supporting clinical or healthcare environments considered a strong asset.
Familiarity with healthcare applications (e.g., HIS/EMR systems such as MEDITECH) is an asset.
Experience supporting large, complex, multi-site organizations is preferred.
Strong customer service orientation with the ability to handle high-pressure, time-sensitive support issues.
Experience with service management tools (e.g., HaloITSM, or equivalent).

Competencies:

Strong technical proficiency in end-user computing, including desktops, laptops, mobile devices, and peripheral hardware
Advanced troubleshooting, analytical thinking, and problem-solving skills in a fast-paced environment
Ability to quickly learn and support a wide range of applications, systems, and healthcare technologies
Demonstrated ability to prioritize and manage multiple tasks, including high-priority clinical incidents, with frequent interruptions
Strong understanding of IT infrastructure fundamentals, including networking, Active Directory, and access management
Experience supporting enterprise environments, including Microsoft 365, Exchange, Citrix, and virtualized platforms
Working knowledge of file system permissions, identity and access management, and security best practices
Ability to collaborate effectively with vendors and internal technical teams to resolve complex issues
Excellent verbal and written communication skills, with the ability to translate technical issues into clear, user-friendly language
Strong customer service orientation with a focus on responsiveness, empathy, and user satisfaction
Experience using IT service management tools and adhering to ITIL-based processes
Ability to lead by example, support team members, and contribute to a positive, accountable team environment
Adaptability to evolving technologies, workflows, and organizational priorities
Strong organizational skills and attention to detail in documentation, ticket management, and follow-through
Ability to work both independently and collaboratively within a team-based environment

Service Desk Operations & Support

Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and service requests
Monitor ticket queues, prioritize work, and ensure adherence to service level agreements (SLAs)
Provide hands-on technical support for complex or escalated issues when required
Ensure accurate documentation, categorization, and tracking of all incidents and requests within the ITSM tool
Drive a focus on first contact resolution and continuous service improvement

Team Leadership & Development

Provide leadership, guidance, and day-to-day supervision of Service Desk staff
Support staff scheduling, workload balancing, and coverage planning, including after-hours considerations where applicable
Coach, mentor, and support team members to enhance technical skills and customer service excellence
Contribute to performance management, including goal setting, feedback, and development planning
Foster a collaborative, accountable, and customer-focused team environment

Service Management & Process Improvement

Ensure alignment with ITIL-based service management practices (incident, request, problem, and change management)
Identify trends and recurring issues; work with internal teams to implement sustainable solutions
Develop, document, and maintain standard operating procedures and knowledge base articles
Monitor and report on service desk performance metrics, identifying opportunities for improvement

Partner & Vendor Collaboration

Act as a key point of contact between the Service Desk, clinical departments, and other Digital Health teams
Collaborate with infrastructure, informatics, technical, and security teams to resolve escalated issues
Coordinate with external vendors and service providers to ensure timely support and issue resolution
Communicate service impacts, outages, and updates clearly to partners

Healthcare Environment Support

Ensure support activities are aligned with clinical priorities and minimize disruption to patient care
Support the use of clinical applications and systems in collaboration with application and clinical informatics teams
Maintain awareness of privacy, security, and regulatory requirements relevant to Digital Health

This position is full time onsite

Apply Now

Refine Your Search

victoria regional health centre jobs in barrie, on

Team Lead

Lab Assistant

Manager

Manager, Marketing & Events

Donor Advisor II

Addictions Counsellor - Full-Time & Part-Time Opportunities

Systems Administrator

Registered Practical Nurse

Director, Financial Planning & Analysis

Registered Nurse

Coding Data Quality Lead

Registered Practical Nurse

Medical Laboratory Technologist - Part Time Opportunity

Occupational Therapist

Clinical Nurse Specialist

Physician Assistant - Hematology

MTC1 - Plumber

MRI Technologist

Diagnostic Medical Sonographer

Respiratory Therapist

Medical Radiation Technologist (MRT)

Medical Radiation Technologist (MRT) - CT Weekend Worker

Sr.Technologist Diagnostic Medical Sonographer

Medical Radiation Technologist (MRT) - CT

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