Organizational Background: Parkwood Seniors Community is a not-for-profit, charitable, faith-based Continuum of Care located in Waterloo (corner of University Ave and New Hampshire St) supported by 23 Mennonite and Brethren in Christ Congregations. It is one of three campuses of Fairview Parkwood Craigwiel Communities.
The vibrant Parkwood campus offers more than a housing solution. It has been purposefully designed and expanded to create a sense of community for older adults where all are welcome. Parkwood is comprised of q 96 bed Long-Term Care Home, 77 Retirement Suites, 90-unit Independent Living Building, 18 Garden Home and a Health & Wellness Centre.
Position Summary: The Director of Health and Wellness is responsible for overseeing the daily operations of the retirement home, ensuring high-quality care for residents and providing leadership to all team members. This leadership position requires collaboration with various teams and departments to deliver exceptional services to both residents and their families.
Reports to: Executive Director (ED), supported by Director of Retirement & Community Care (DRCC)
Position Specific Responsibilities: include, but are not limited to:
Resident & Family Relations:
· Serve as the lead point of contact for residents and their families, addressing concerns and fostering positive relationships.
· Oversee the resident move-in process, ensuring a seamless transition for new residents.
· Collaborate with the Director of Housing to manage and maintain the waitlist process effectively.
· Manage monthly resident billing and ensure timely and accurate submissions to accounting.
· Participate in care conferences as needed to ensure coordinated care for residents.
· Lead resident satisfaction surveys and continuous quality improvement initiatives, utilizing feedback to improve services and operations.
Operational & Financial Management:
· Lead the management of the departmental budget in collaboration with the DRCC and Executive Director, ensuring efficient financial operations.
· Oversee dining room operations and meal service in collaboration with the Director of Hospitality.
· Ensure adequate supplies and equipment are available and properly maintained to meet the needs of residents and staff (i.e. PPE).
· Ensure adherence to regulatory standards and policies by overseeing fire drills, safety protocols, and emergency code compliance.
Staff Leadership & Development:
· Manage day-to-day clinical team scheduling, ensuring appropriate staffing levels are maintained at all times.
· Oversee recruitment, hiring, onboarding and orientation of staff, ensuring all new employees are effectively integrated into the team.
· Responsible for team member education, including orientation, annual training, and ongoing/on-the spot education.
· Evaluate staff performance, assisting with probationary reviews and conducting annual performance appraisals.
· Facilitate regular staff meetings, preparing agendas, materials, meeting minutes and follow up on action items as needed.
· Respond to concerns, complaints, and suggestions from staff, working with the team to resolve issues promptly and effectively.
Compliance & Quality Assurance:
· Oversee the completion of care plans in collaboration with the Retirement Coordinator to ensure all residents receive appropriate and tailored care.
· Support on-call rotation and be available to respond to emergency situations as required
· Collaborate with the DRCC to maintain consistency and high standards between the Retirement Homes.
· Ensure completion of RHRA-required incident reports and lead investigations as necessary, ensuring compliance with all regulatory requirements.
Skills and Qualifications:
- Minimum of a 3-year degree or 2-year diploma from a recognized post-secondary institution
· Registered Practical Nurse or Registered Nurse is an asset
· Minimum of 3 years’ experience in Senior Living
· Comprehensive knowledge of Retirement Homes Act
· Excellent communication and interpersonal skills to effectively engage with residents, team members and family members
· Proficient with computers in a variety of software
Please note, all applicants must be located in Canada and legally entitled to work in Canada. Employment is contingent on receipt of an acceptable current criminal reference check, which includes a vulnerable sector screen, proof of vaccination(s) against COVID-19, screening for tuberculosis, and two (2) supervisory references that are satisfactory to the Employer.
Parkwood is an equal opportunity employer and will accommodate individuals with disabilities through each stage of the recruitment process. Should you require an accommodation, please let us know.
We thank all applicants for their interest. However only those selected for further consideration will be contacted. No artificial intelligence is used during the hiring process.
Please direct all inquiries and resume via email no later than June 14th to; Lindsay Hicks, [email protected]
Pay: $66,000.00-$80,000.00 per year
Education:
- Bachelor's Degree (preferred)
Location:
Work Location: In person
