Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
This role is an in‑office position based at our [20 Bay St] location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.
PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.
Our Payments (PRESTO) Operational Readiness team is looking to hire a Senior Business Analyst, reporting to the Manager, Deployment to lead the planning, execution, oversight, closure, reporting and successful transition of all software releases to production, including major releases, maintenance releases, patches operating system and firmware updates.
What will I be doing?
- Responsible for coordinating efforts with all stakeholders to ensure they are properly resourced for a successful deployment with a focus on minimizing central system, web and IVR channels and device downtime. Responsible for leading status meetings as necessary before, during and after release deployments to report on KPIs and communicate system stability during this critical timeframe.
- Working with appropriate groups and vendors to identify software patch/maintenance requirements and their impact while coordinating release dates and producing known error database. Identifying risks to production as it relates to managing software release scope in terms of impact on Central System, Digital Channels, Devices and overall outage risks.
- Responsible for reporting status of software rollout activities including reporting on KPIs on a regular basis. Responsible to provide reporting and updates as necessary to the appropriate governance structures.
- Participate in Pre-Production and Production Validations as required
- Facilitating, leading, or participating in business process changes associated with system deployment, including developing and justifying business cases, the allocation of work, and the acquisition of resources.
- Strive to meet or exceed delivery targets with a focus on constant improvement.
- Identifying risks associated with the business and any potential impact on the PRESTO operation.
- Managing communications between Clients, vendors, internal and stakeholders.
- Tracking PRESTO Pre-Production and Production Change Notices related to deployment - including interacting with both external vendors and internal customers to ensure timely tracking, responses and follow-up is completed as needed to keep the process moving forward.
- Liaise and represent the Deployment team in project meetings and upcoming releases.
What Skills and Qualifications Do I Need?
- Completion of a degree or diploma in Business, Computer Science/Information Technology, or a related discipline – or a combination of education, training and experience deemed equivalent.
- Demonstrated years’ work experience providing a solid background in business analysis and project management as it pertains to the development and delivery of fare payment systems supporting corporate systems.
- Project Management Professional (PMP) or Scrum Master certification will be considered as an asset.
- In-depth knowledge of the SDLC will be considered as an asset.
- Knowledge of software deployments, problem, and incident management.
- Understanding of process improvement principles and methodologies (e.g. LEAN, Agile, etc.)
- Excellent analytical, problem-solving and decision-making abilities, with excellent written/oral communication and presentation skills; strong team leadership, organizational, and interpersonal skills
- Proficiency with MS Office, PowerPoint, Visio, and Project.
- A valid Ontario Class “G” drivers’ license is required.
- Requires availability outside of regular office hours to gather data in remote locations where staff are on a shift schedule.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email
[email protected] .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
