Brockville, On It support Jobs – 9 Openings This Week

Customer Support Specialist
Novaflow —Brockville, ON
- $50,000–$70,000 a year
- Full-time
- Bilingual
- Customer service
- Writing skills
- Dental care
- Paid time off
Quick apply

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Customer Support Specialist

Novaflow
Brockville, ON

Quick apply

Job details

Full-time

Benefits

Casual dress
Extended health care
RRSP match
Dental care
Paid time off
Company events
Vision care
Flexible schedule
Life insurance
On-site parking

Skills

Bilingual
Multilingual
Customer service
Writing skills
C#
Microsoft SQL Server
English
Microsoft Office
.NET
SQL
Database management
Customer support
Communication skills
Mechanical knowledge
Time management

Full job description

Summary of the Position

Reporting to the Customer Support Manager, the support specialist’s primary role will be intake of reported issues, provide entry level troubleshooting and coordinate with an elevated internal support structure. Maintain and revise documentation and training information on Novaflow’ s custom built dispensing solutions. Attention to detail and multi tasking skills will be needed to ensure customer issues are addressed in a timely manner.

Key Responsibilities and Duties

· Provide Initial point of contact for Corob customers throughout North America. Troubleshoot problems called in, live chatted, or emailed to support the operation of our custom software and hardware solutions.

· Determine possible mechanical/pneumatic solutions to pass onto client maintenance department using system specific internally generated documentation.

· Train clients on features of software as they become more proficient with Novaflow Applications.

· Generate training materials for internal and external customers.

· Ensure case notes are accurate and updated in a timely manner.

Essential Skills & Education

· Post secondary accreditation in applicable fields or equivalent experience

· Excellent Customer Service skills, Interpersonal Skills, English speaking / writing Bilingual an asset

· Time management skills and ability to complete tasks in a timely manner.

· Programming experience with SQL, C#, .net framework

· Adept in the use of the full suite of Microsoft Office applications.

· Proficient with computer architecture, Microsoft Operating systems, MSSQL.

· Proficient in both written and verbal communication in English, multilingual considered an asset.

Beneficial Additional Skills & Experience

· Familiarity with Electro-pneumatics, fluid dynamics.

· Customer Support Experience.

· Mechanical aptitude.

· Working knowledge of software programming and methodologies.

· Experience working with and supporting a manufacturing environment.

· Networking and IT related Knowledge

· Database management skills

Contact

Send resume and cover letter to [email protected]

Pay: $50,000.00-$70,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

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